QV
Qinso V
1 reviews | Active since Nov 2019
28 Apr 2026, 14:23
Bad experience from ASI Property Management (Annandi & Natasha)
I am once again disappointed with the maintenance team (Annadi & Natasha ), ***,***
I have been complying with the Managing Agent, yet when no feedback whatsoever has been provided to me, my mould issue has not yet been resolved. This issue was logged a year ago
Annandi and Natasha are aware of this in Jackal Creek Golf Estate; anyone who knows an organization to lay a complaint so this can be escalated. Please let me know if I may make my levies on time yet we get such disappointment from an Agency you trust with your property
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ASI Property Management's replyOfficial
31 Jul 2026, 12:11Hi Qiniso,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how upsetting it is to deal with an unresolved maintenance issue, especially over such a long period.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how upsetting it is to deal with an unresolved maintenance issue, especially over such a long period.
While ASI Property manages the administration and coordination of maintenance requests, it's important to clarify that decisions relating to maintenance approvals, funding, and major repairs ultimately rest with the Body Corporate, as they are responsible for the maintenance and upkeep of the common property and for approving the necessary work. Our role is to facilitate the process on their behalf and communicate their decisions to residents.
That said, we acknowledge your concerns regarding the lack of feedback you've experienced, and we agree that clear and timely communication is essential. This is not the experience we want our clients and residents to have.
We would appreciate the opportunity to investigate the status of your maintenance request and provide you with an update. Please send us a private message with your unit details and contact information, or contact our management team directly, so that we can engage with the Body Corporate and work towards resolving this matter as quickly as possible.
Thank you for bringing this to our attention.
#TeamASIProperty
#TeamASIProperty
ASI Property Management's reply31 Jul 2026, 12:11
Official
Hi Qiniso,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how upsetting it is to deal with an unresolved maintenance issue, especially over such a long period.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how upsetting it is to deal with an unresolved maintenance issue, especially over such a long period.
While ASI Property manages the administration and coordination of maintenance requests, it's important to clarify that decisions relating to maintenance approvals, funding, and major repairs ultimately rest with the Body Corporate, as they are responsible for the maintenance and upkeep of the common property and for approving the necessary work. Our role is to facilitate the process on their behalf and communicate their decisions to residents.
That said, we acknowledge your concerns regarding the lack of feedback you've experienced, and we agree that clear and timely communication is essential. This is not the experience we want our clients and residents to have.
We would appreciate the opportunity to investigate the status of your maintenance request and provide you with an update. Please send us a private message with your unit details and contact information, or contact our management team directly, so that we can engage with the Body Corporate and work towards resolving this matter as quickly as possible.
Thank you for bringing this to our attention.
#TeamASIProperty
#TeamASIProperty