1 reviews | Active since Oct 2020
Bad experience from ASI Property Management
I bought in a complex managed by ASI Property Management. It's been a bad experience dealing with their portfolio consultants managing San Marco Complex. They do not take accountability for poor management issues in the complex.
I experience car malicious damages inside the complex from 2021 till now 2025. When I requested a camera footage I was told by ASI that the camera does not reach that parking area. I then sent an email to ASI in 2021 requesting camera extension to that area and I was told it will be done. We are now in 2025 still no camera or light in that area. A neighbor and I requested at least a light last year, still no light in that parking area. The building hasn't been painted for years, it looks horrible. Questionable contractors used, plumbing in particular. The property conditions had directly negatively impacted the property value and marketability.
We are told the complex doesn't have funds due to levies non payments but in 2024 a position for a Trustee's family was created and offered without any experience. What justify the bonuses paid in December 2024 if the complex has financial problems. This is conflict of interest and wastage of funds paying an extra salary. Those funds should have been used for the upkeep of the complex for the benefit of all owners and residents.The BC need to have it's residents best interest at heart. Total opposite in San Marco, funds are mismanaged.
Thank you for taking the time to share your concerns. We sincerely apologise for the distressing and unsatisfactory experience you’ve had as a resident of San Marco Complex. Your feedback is both important and deeply concerning, and we’d like to address the issues you’ve raised with the utmost seriousness.
Firstly, we acknowledge the ongoing security and maintenance issues you've outlined, particularly:
- Repeated vehicle damage and inadequate CCTV coverage: We apologise for the lack of action following your request for camera extensions and lighting improvements. Your safety and peace of mind are of the highest priority and we will escalate this matter immediately to ensure appropriate measures are taken without further delay.
- Maintenance and property upkeep: We understand your frustration regarding the deterioration in the building’s appearance and infrastructure. It is unacceptable that such conditions have affected your property’s value and marketability. We are committed to prioritising essential maintenance and will work closely with the Body Corporate to review and improve these areas.
- Financial transparency and governance: Your concerns about trustee appointments, bonuses, and fund allocation are serious and warrant a full internal audit. We will engage with the trustees and conduct a comprehensive financial review to ensure transparency, compliance, and alignment with sectional title regulations.
Thank you for taking the time to share your concerns. We sincerely apologise for the distressing and unsatisfactory experience you’ve had as a resident of San Marco Complex. Your feedback is both important and deeply concerning, and we’d like to address the issues you’ve raised with the utmost seriousness.
Firstly, we acknowledge the ongoing security and maintenance issues you've outlined, particularly:
- Repeated vehicle damage and inadequate CCTV coverage: We apologise for the lack of action following your request for camera extensions and lighting improvements. Your safety and peace of mind are of the highest priority and we will escalate this matter immediately to ensure appropriate measures are taken without further delay.
- Maintenance and property upkeep: We understand your frustration regarding the deterioration in the building’s appearance and infrastructure. It is unacceptable that such conditions have affected your property’s value and marketability. We are committed to prioritising essential maintenance and will work closely with the Body Corporate to review and improve these areas.
- Financial transparency and governance: Your concerns about trustee appointments, bonuses, and fund allocation are serious and warrant a full internal audit. We will engage with the trustees and conduct a comprehensive financial review to ensure transparency, compliance, and alignment with sectional title regulations.