JJ
Johanna Js.sheq
1 reviews | Active since Aug 2025
21 Aug 2025, 07:12
The response is very...
The response is very slow and every email another request is made for something else or information that we already supp****
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ASI Financial Services's replyOfficial
21 Aug 2025, 10:07 Dear Johanna,
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the delays and the repeated requests for information you’ve experienced — that’s not the service standard we strive for.
To help us address this quickly, could you please confirm who was assisting you and with regards to which service? This will allow us to investigate properly and resolve the matter as soon as possible.
We value your patience and would like the opportunity to make things right.
Kind regards,
The ASI Team
The ASI Team
ASI Financial Services's reply21 Aug 2025, 10:07
Official
Dear Johanna,
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the delays and the repeated requests for information you’ve experienced — that’s not the service standard we strive for.
To help us address this quickly, could you please confirm who was assisting you and with regards to which service? This will allow us to investigate properly and resolve the matter as soon as possible.
We value your patience and would like the opportunity to make things right.
Kind regards,
The ASI Team
The ASI Team