Scores reflect the Overall AI Score for each category
Based on recent customer reviews, ASI Financial Services is described as an advisor-led brokerage where named consultants drive the experience. Customers consistently praise patient, plain-language explanations of medical aid, retirement and investment options, plus a willingness to go the extra mile. A recurring theme is that outcomes depend heavily on which consultant answers, with a minority reporting unanswered emails and stalled follow-ups.
Top Strengths:
- •Customer Service & Professional Guidance: Named advisors such as Paballo Selomane, Oratile Mogodu, Nicole Raats, Samkelo Ntimane, Donna, Velora and Johan Marx are described as patient, knowledgeable and caring, explaining options in plain terms and taking full ownership of client queries.
Replied to 100% of negative reviews
Reply time on negative reviews: 86h 51m
TrustIndex
6.7
Reply Time
299h 28m
NPS Score
86
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 86h 51m
Nov '25 - Oct '26
Frequently Asked Questions About ASI Financial Services
What do customers say about ASI Financial Services?
Based on recent customer reviews, ASI Financial Services is described as an advisor-led brokerage where named consultants drive the experience. Customers consistently praise patient, plain-language explanations of medical aid, retirement and investment options, plus a willingness to go the extra mile. A recurring theme is that outcomes depend heavily on which consultant answers, with a minority reporting unanswered emails and stalled follow-ups.
What is ASI Financial Services's biggest strength?
ASI Financial Services's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named advisors such as Paballo Selomane, Oratile Mogodu, Nicole Raats, Samkelo Ntimane, Donna, Velora and Johan Marx are described as patient, knowledgeable and caring, explaining options in plain terms and taking full ownership of client queries.
What are the most common complaints about ASI Financial Services?
The most common complaint about ASI Financial Services, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While many report immediate replies and proactive updates, a recurring friction point is emails and voice messages going unanswered, with no callbacks. Some clients only progressed after reaching a different consultant who resolved matters within the hour.
How does ASI Financial Services compare to other Investments & Wealth companies?
ASI Financial Services scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Communication (4.2). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is ASI Financial Services trustworthy?
ASI Financial Services has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 118 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 86 hours 51 min. Hellopeter has tracked ASI Financial Services across 391 total reviews. How is the TrustIndex calculated? →
Recent reviews (118)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I got the best service ever,they explained everything I needed to know about the medical aid
I got the best service ever,they explained everything I needed to know about the medical aid
1 reviews | Active since Oct 2026
I got the best service ever,they explained everything I needed to know about the medical aid
I got the best service ever,they explained everything I needed to know about the medical aid
1 reviews | Active since Oct 2026
Outstanding service provided - strongly endorse @Betswe for her exceptional patience and professi...
Outstanding service provided - strongly endorse @Betswe for her exceptional patience and professionalism with clients.
1 reviews | Active since Aug 2026
Excellent customer service received from Adele Sutil
The broker that I engage with is Adele Sutil. She is professional, knowledgeable but most importantly, she is always prepared to assist. She offers constant feedback and engages with me regularly until my claims are completed. Working with Adele is such a pleasure. She truly is an asset to ASI Besture.
1 reviews | Active since Aug 2026
Excellent customer service received from Adele Sutil
The broker that I engage with is Adele Sutil. She is professional, knowledgeable but most importantly, she is always prepared to assist. She offers constant feedback and engages with me regularly until my claims are completed. Working with Adele is such a pleasure. She truly is an asset to ASI Besture.