So many delays

Hi Lesedi. Thank you for bringing your concerns to our attention. We sincerely apologise for the delays you have experienced and understand how frustrating this must be for you.  At ASI we strive to provide timely and efficient service to all our valued customers. We regret that we have fallen short of meeting your expectations in this instance. Please know that we take your feedback seriously and are actively working to improve our processes to prevent such delays from occurring in the future.  To better assist you, could you please provide us with more details about the specific delays you encountered? This will help us investigate the issue further and take appropriate measures to rectify it promptly.  In the meantime, we would like to express our gratitude for your patience and understanding. Rest assured, we are committed to resolving this matter to your satisfaction and ensuring a smoother experience for you going forward.  If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you every step of the way.  Thank you for your continued support and for giving us the opportunity to address your feedback.  Kind regards, The ASI Team