1 reviews | Active since Jul 2021
NO CUSTOMER SERVICE - INSURERS ARE *******
This review refers specifically to ASI Bestsure, Part of ASI Financial Services - Adele Sutil who doesnt deserve 1 star but a star has to be chosen. I have submitted a claim beginning of April 2025 with ASI for homeowners insurance being our solar system and pool leaking. I have forwarded all appropriate documents and reports to them to no avail. They are adamant that the weather cannot damage the solar system although in 2019 our solar system blew off from the roof due to bad weather. This is not the case this time but the weather has deteriorated the solar tubing and has cracks and holes in the tubing thus when solar is running there is water squirting out everywhere so cannot be used. But ASI cannot understand this ??!! Regarding the pool, we have also sent pics of previous repairs, waterproofing and replacing of pipes over the last 5 years and proof of payments AND indicated that this pool was leaking when we purchased the townhouse in 2018. But, to no avail. Reason repairs were undertaken independently is that they in 2019 refused the pool repair claim. If we had neglected our pool and solar, I could fully understand non-payment but this is not the case. Why do we have insurance ??? I would like ASI's answer to that please !! So as far as I am concerned they are beyond useless and unprofessional and do not understand the Engligh language !!
Thank you for allowing us the opportunity to investigate your concerns.
As telephonically discussed with Lydia Nel, she is currently in the process of thoroughly investigating the claims you have reported. We want to assure you that this matter is receiving the necessary attention, and a detailed response will be provided as soon as the investigation is concluded.
We appreciate your patience and understanding.
Thank you for your continued support and for giving us the opportunity to address your feedback. Kind regards, The ASI Team
Thank you for allowing us the opportunity to investigate your concerns.
As telephonically discussed with Lydia Nel, she is currently in the process of thoroughly investigating the claims you have reported. We want to assure you that this matter is receiving the necessary attention, and a detailed response will be provided as soon as the investigation is concluded.
We appreciate your patience and understanding.
Thank you for your continued support and for giving us the opportunity to address your feedback. Kind regards, The ASI Team
I want to express my sincerest gratitude for your dedication in handling our pool solar system claim with ASI. I greatly appreciate the time and effort you took to gather all the necessary information—and I’m delighted that the claim has now been approved, thanks to your outstanding support.
Your patience, professionalism, and unwavering commitment—especially through what was clearly a detailed and challenging process—made all the difference. Your company should be proud to have someone of your caliber on the team.
Thank you once again. It’s been a pleasure working with you, and your assistance has left a lasting, positive impression.
Warm regards,
Lynette King
I want to express my sincerest gratitude for your dedication in handling our pool solar system claim with ASI. I greatly appreciate the time and effort you took to gather all the necessary information—and I’m delighted that the claim has now been approved, thanks to your outstanding support.
Your patience, professionalism, and unwavering commitment—especially through what was clearly a detailed and challenging process—made all the difference. Your company should be proud to have someone of your caliber on the team.
Thank you once again. It’s been a pleasure working with you, and your assistance has left a lasting, positive impression.
Warm regards,
Lynette King