W
Wayne
1 reviews | Active since Jan 2026
22 Jan 2026, 09:19
Membership certificate incorrect
Membership certificate incorrect. Brought it to their attention. Absolutely no feedback after several emails and phone calls. Service BAD
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Replies (1)
ASI Financial Services's replyOfficial
26 Jan 2026, 14:49Hi Wayne. Thank you for bringing this to our attention and for taking the time to share your experience.
We are sorry to hear about the frustration caused by the incorrect membership certificate and the lack of feedback you experienced. This is certainly not the level of service we strive to provide.
Our EB team has attempted to make contact to resolve this matter, but we may not have been able to connect with you yet. Please be assured that we are keen to assist and to correct this as soon as possible. We kindly ask that you respond to our outreach or contact us directly so we can address this without further delay.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
The ASI Team
We are sorry to hear about the frustration caused by the incorrect membership certificate and the lack of feedback you experienced. This is certainly not the level of service we strive to provide.
Our EB team has attempted to make contact to resolve this matter, but we may not have been able to connect with you yet. Please be assured that we are keen to assist and to correct this as soon as possible. We kindly ask that you respond to our outreach or contact us directly so we can address this without further delay.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
The ASI Team
ASI Financial Services's reply26 Jan 2026, 14:49
Official
Hi Wayne. Thank you for bringing this to our attention and for taking the time to share your experience.
We are sorry to hear about the frustration caused by the incorrect membership certificate and the lack of feedback you experienced. This is certainly not the level of service we strive to provide.
Our EB team has attempted to make contact to resolve this matter, but we may not have been able to connect with you yet. Please be assured that we are keen to assist and to correct this as soon as possible. We kindly ask that you respond to our outreach or contact us directly so we can address this without further delay.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
The ASI Team
We are sorry to hear about the frustration caused by the incorrect membership certificate and the lack of feedback you experienced. This is certainly not the level of service we strive to provide.
Our EB team has attempted to make contact to resolve this matter, but we may not have been able to connect with you yet. Please be assured that we are keen to assist and to correct this as soon as possible. We kindly ask that you respond to our outreach or contact us directly so we can address this without further delay.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
The ASI Team