Best to make Sure you keep Jerome

A big thank you to Jerome van Zyl - in the age of digital @ ibots customers experience much frustration before service. Such was not my experience ! I was lucky enough to get through to a human who REALLY made my day! Not only did he listen & assist me with my request - he went the extra mile & made a few more observations & suggestions which are going to ensure I am more than satisfied to keep my cover but also understand what it covers. This service agent has guaranteed my needs & retained my business. Best customer service by an Agent in two years. You deserve an Accolade & you get my Vote. Best to make Sure you keep Jerome - you will keep your customers!