TD
Tim D
1 reviews | Active since May 2011
27 Mar 2024, 12:00
ASI leaving questions unanswered and not reponding to us
We have been trying to get our insurance sorted out from ASI since December. We are always promised resolutions and responses but we get no feedback. We don't even know where to go from here or what to do anymore because no one is responding.
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ASI Financial Services's replyOfficial
27 Mar 2024, 16:46Hi Tim. Thank you for bringing your concerns to our attention. We sincerely apologise for the delays you have experienced and understand how frustrating this must be for you.
At ASI we strive to provide timely and efficient service to all our valued customers. We regret that we have fallen short of meeting your expectations in this instance. Please know that we take your feedback seriously and are actively working to improve our processes to prevent such delays from occurring in the future.
To better assist you, could you please provide us with more details about the specific delays you encountered? This will help us investigate the issue further and take appropriate measures to rectify it promptly.
In the meantime, we would like to express our gratitude for your patience and understanding. Rest assured, we are committed to resolving this matter to your satisfaction and ensuring a smoother experience for you going forward.
If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you every step of the way.
Thank you for your continued support and for giving us the opportunity to address your feedback.
Kind regards,
The ASI Team
ASI Financial Services's reply27 Mar 2024, 16:46
Official
Hi Tim. Thank you for bringing your concerns to our attention. We sincerely apologise for the delays you have experienced and understand how frustrating this must be for you.
At ASI we strive to provide timely and efficient service to all our valued customers. We regret that we have fallen short of meeting your expectations in this instance. Please know that we take your feedback seriously and are actively working to improve our processes to prevent such delays from occurring in the future.
To better assist you, could you please provide us with more details about the specific delays you encountered? This will help us investigate the issue further and take appropriate measures to rectify it promptly.
In the meantime, we would like to express our gratitude for your patience and understanding. Rest assured, we are committed to resolving this matter to your satisfaction and ensuring a smoother experience for you going forward.
If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you every step of the way.
Thank you for your continued support and for giving us the opportunity to address your feedback.
Kind regards,
The ASI Team