1 reviews | Active since Mar 2009
3rd party claim for accident in July 2017, No feedback
A client of BestSure drove into me at a filling station, everything was reported to SAPS, Their client provided me with his details and insurance info, I sent an email on the 18 July 2017,their consultant Connie Matiwane responded on the 19th July 2017, requesting, 3 quotes, ID, sketch, Drivers license information to name a few, all was supp****, however, It is now 3 months later and I have not heard anything, I have sent emails to Connie but not responses. Please advise me what is occuring with my claim.
Dear Merlin,
In response to your complaint received. Note that you are not our client but the third party in a claim against our client’s insurance. Because you are the third party we can unfortunately not get involved in the claim at all, as third party claims go directly to the insurer’s legal department.
We can only inform the third party what documentation are required and send it to the legal department if we receive it back. The third party must then negotiate and query directly with the Insurer’s legal department.
You can also make contact with your own insurer / broker who will assist you with the process.
We trust you find the above in order.
Kind regards.
BestSure
Dear Merlin,
In response to your complaint received. Note that you are not our client but the third party in a claim against our client’s insurance. Because you are the third party we can unfortunately not get involved in the claim at all, as third party claims go directly to the insurer’s legal department.
We can only inform the third party what documentation are required and send it to the legal department if we receive it back. The third party must then negotiate and query directly with the Insurer’s legal department.
You can also make contact with your own insurer / broker who will assist you with the process.
We trust you find the above in order.
Kind regards.
BestSure