Ascension Gaming
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Ascension Gaming
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jul '26 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
Duane W
1 reviews | Active since Aug 2026
22 Aug 2026, 15:07
No stock, No effective communication and still waiting for a refund almost 3 weeks later.
I place an order with them on the 28th of July 2026 and a few moments later I noticed they have another part I am looking for so I placed a second order, on the website both orders stated 'processing' a couple days later, the second order I made changed to completed while the first said processing still, which confused me, so I made an inquiry on the websites help chat and was told that my order was passed over to the logistics company for delivery, fast forward to the 4th of August and my package arrives, except only my second order is there, the first one has not been sent, I communicated on the websites chat and conveyed my disappointment, I was later contacted via email by a sales rep, informing me that the first part I ordered was out of stock, not that to get this information I first had to recieve my second order and contact them before I was informed, I noticed on their website that they had a better part with a slightly higher cost and asked if it was available to be sent instead even if I had to pay the balance, it was also out of stock at that point I was frustrated, lost faith and frankly didn't want the first part when I saw there was a better option for a slightly higher price, so I asked for a refund to which they politely agreed and after sending my banking details they said they would process it, and it may take up to 7 business days to process the refund, after 7 days still no refund and after a few more communications with promises of it being prioritised and then all further communication attempts being ignored it is now the 22nd of August and still no refund. So the gist of my review, Terrible indication of stock availability on the website, horrible communication ability and taking initiative to communicate with the customer when an issue arises, refund processing is absolutely not reliable, timely or effecient in any way shape or form, the only positive I can give was that the part I did receive seems to be in good condition, but hasn't been functionally tested as of yet, also the logistics company were efficient and communicated well.
Helpful (0)
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Duane W
1 reviews | Active since Aug 2026
22 Aug 2026, 15:07
No stock, No effective communication and still waiting for a refund almost 3 weeks later.
I place an order with them on the 28th of July 2026 and a few moments later I noticed they have another part I am looking for so I placed a second order, on the website both orders stated 'processing' a couple days later, the second order I made changed to completed while the first said processing still, which confused me, so I made an inquiry on the websites help chat and was told that my order was passed over to the logistics company for delivery, fast forward to the 4th of August and my package arrives, except only my second order is there, the first one has not been sent, I communicated on the websites chat and conveyed my disappointment, I was later contacted via email by a sales rep, informing me that the first part I ordered was out of stock, not that to get this information I first had to recieve my second order and contact them before I was informed, I noticed on their website that they had a better part with a slightly higher cost and asked if it was available to be sent instead even if I had to pay the balance, it was also out of stock at that point I was frustrated, lost faith and frankly didn't want the first part when I saw there was a better option for a slightly higher price, so I asked for a refund to which they politely agreed and after sending my banking details they said they would process it, and it may take up to 7 business days to process the refund, after 7 days still no refund and after a few more communications with promises of it being prioritised and then all further communication attempts being ignored it is now the 22nd of August and still no refund. So the gist of my review, Terrible indication of stock availability on the website, horrible communication ability and taking initiative to communicate with the customer when an issue arises, refund processing is absolutely not reliable, timely or effecient in any way shape or form, the only positive I can give was that the part I did receive seems to be in good condition, but hasn't been functionally tested as of yet, also the logistics company were efficient and communicated well.
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Kelha
1 reviews | Active since Jul 2026
31 Jul 2026, 10:39
Excellent service
I recently purchased a TV from Ascension Gaming, and the experience was excellent from start to finish. The team responded to my questions quickly, confirmed stock before I placed my order, and kept me updated throughout the process. The product arrived exactly as described, brand new and well packaged. Delivery was smooth, and everything worked perfectly out of the box. It's refreshing to deal with a company that communicates honestly and follows through on what they promise. I'll definitely be purchasing from Ascension Gaming again and would happily recommend them to anyone looking for quality electronics and reliable service.
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K
Kelha
1 reviews | Active since Jul 2026
31 Jul 2026, 10:39
Excellent service
I recently purchased a TV from Ascension Gaming, and the experience was excellent from start to finish. The team responded to my questions quickly, confirmed stock before I placed my order, and kept me updated throughout the process. The product arrived exactly as described, brand new and well packaged. Delivery was smooth, and everything worked perfectly out of the box. It's refreshing to deal with a company that communicates honestly and follows through on what they promise. I'll definitely be purchasing from Ascension Gaming again and would happily recommend them to anyone looking for quality electronics and reliable service.
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Replies (1)ReportedMore