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gerrit N
1 reviews | Active since Sept 2023
24 Sept 2023, 12:25
what a shame
poor poor experience definably not worth the down time I am fed up with poor service, no getting back to you when internet is down and always excuses no communication when they are experience problems service are down, no schedule for upgrades and more down time than Eskom, they are a 3 party suppliers but there own infrastructure is failing woes worse than Eskom
I'm off for 2 hours on a Sunday busy studding and they cant give a eta on when they are fixing the problem (they don't answer there phone) they do not offer any thing except taking money for service that I'm not getting
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Replies (1)ASAP Internet (Pty) Ltd's replyOfficial
24 Sept 2023, 15:24Hi Gerrit,
Thank you for reaching out.
We try to notify our customers of all planned outages in advance - however this morning's brief outage also caused our office to lose connectivity to our messaging and notification platforms. Our engineers worked hard to have the issues resolved quickly and promptly to maintain our 99.8% service uptime and will reach out to you to assist with any other problems you may be experiencing.
Please accept our apologies and we thank you for your patience and understanding in this instance.
Yours in Web Surfing,
ASAP Support
Thank you for reaching out.
We try to notify our customers of all planned outages in advance - however this morning's brief outage also caused our office to lose connectivity to our messaging and notification platforms. Our engineers worked hard to have the issues resolved quickly and promptly to maintain our 99.8% service uptime and will reach out to you to assist with any other problems you may be experiencing.
Please accept our apologies and we thank you for your patience and understanding in this instance.
Yours in Web Surfing,
ASAP Support
ASAP Internet (Pty) Ltd's reply24 Sept 2023, 15:24
Official
Hi Gerrit,
Thank you for reaching out.
We try to notify our customers of all planned outages in advance - however this morning's brief outage also caused our office to lose connectivity to our messaging and notification platforms. Our engineers worked hard to have the issues resolved quickly and promptly to maintain our 99.8% service uptime and will reach out to you to assist with any other problems you may be experiencing.
Please accept our apologies and we thank you for your patience and understanding in this instance.
Yours in Web Surfing,
ASAP Support
Thank you for reaching out.
We try to notify our customers of all planned outages in advance - however this morning's brief outage also caused our office to lose connectivity to our messaging and notification platforms. Our engineers worked hard to have the issues resolved quickly and promptly to maintain our 99.8% service uptime and will reach out to you to assist with any other problems you may be experiencing.
Please accept our apologies and we thank you for your patience and understanding in this instance.
Yours in Web Surfing,
ASAP Support
