DS
Douglas S
1 reviews | Active since Jun 2014
11 Feb 2026, 14:32
BAD SERVICE Urgent: Account Paid in Full – Ongoing Payment Reminders
I am writing to raise a concern regarding the payment reminders I continue to receive on my account.
My account was fully settled under Invoice ***, and the total amount due reflects as nil. Furthermore, my statement also indicates that there is no outstanding balance.
Despite this, I am still receiving messages advising that I need to settle my account within seven working days. Kindly investigate this matter urgently and confirm that your records have been updated accordingly.
Helpful (0)
Replies (1)0
Replies (1)DS
Douglas S's updateReviewer Update
12 Feb 2026, 14:04Extremely Upset
I am extremely upset about the manner in which this matter has been handled.
Yesterday, I contacted your offices and spoke to a helpdesk representative, Sarah.
Today, I was informed that she is the General Manager. I was also advised that Manager Anthony Sutter is unavailable to take any calls and will only return on Monday.
Today, I was informed that she is the General Manager. I was also advised that Manager Anthony Sutter is unavailable to take any calls and will only return on Monday.
Please note that my service was with ASAP and no other third party. I do not understand how I am now being told by Sarah that my account has been credited and that I am required to settle the account with VUMATEL.
This information is confusing and contradictory. I request a clear explanation, in writing, regarding:
- Why I am being referred to Vumatel when my service was with ASAP.
- Confirmation of the credit allegedly passed on my account.
Confirmation received from ASAP Invoice and Statement that nothing is outstanding on my account.
I expect this matter to be investigated urgently and resolved without further delay.
image.png 16.4 KBhone
DS
Douglas S's update12 Feb 2026, 14:04
Reviewer Update
Extremely Upset
I am extremely upset about the manner in which this matter has been handled.
Yesterday, I contacted your offices and spoke to a helpdesk representative, Sarah.
Today, I was informed that she is the General Manager. I was also advised that Manager Anthony Sutter is unavailable to take any calls and will only return on Monday.
Today, I was informed that she is the General Manager. I was also advised that Manager Anthony Sutter is unavailable to take any calls and will only return on Monday.
Please note that my service was with ASAP and no other third party. I do not understand how I am now being told by Sarah that my account has been credited and that I am required to settle the account with VUMATEL.
This information is confusing and contradictory. I request a clear explanation, in writing, regarding:
- Why I am being referred to Vumatel when my service was with ASAP.
- Confirmation of the credit allegedly passed on my account.
Confirmation received from ASAP Invoice and Statement that nothing is outstanding on my account.
I expect this matter to be investigated urgently and resolved without further delay.
image.png 16.4 KBhone