Stellenbosch Asami - no service

I regularly go to Asami's in Stellenbosch but my last experience left me really disappointed and I don't think I would want to go again. I went Sunday night 27 June 2021 by 18h36 for a quick bite before Cyril's speech. We sat at our regular table and after seating us, nobody acknowledged us. We got up to complain and one of the staff passing took our order but was not the waiter assigned to us . They brought our bottle of wine with no cork***** opener and we had to get up to ask that it is opened. I had to ask if I can place the order for the food as we didn't want to stay long. We gave our sushi order. By 7h30pm nobody came to us.... We had to get up again to complain and then wanted to leave but then someone came to bring our platter.... We were hungry of course but then told it was someone else's platter and they brought our food.... The calamari was cold and had a bad taste and we were not given any plates to eat from. We just ate because we could not keep running around. A staff member, Moira was sweet enough to come help and apologise even though she was not on duty. She happened to be next door at Bossa and wanted to check in. Eventually we had to get up to ask for the bill to pay because no waiter came to us to check up on us.... I am a regular customer but I never want to go there again as people have warned me that this branch is giving bad service recently and they gave me names of hot sushi spots in Stellenbosch. I complained about it but got no response. I paid my bill in a hurry just to leave and even though I even complained on their website, no response not even an apology. We always used to get quick brilliant service from the team there and I was always impressed but this is something new. I'm so disgusted!