False Advertising

Right. I have given Asami's more than enough time to respond to my complaint, but nothing yet. So it's time I take this public.

When I Googled restuartants to get sushi from, Asami's popped up. On their google results were a few sublinks, menu, contact us, etc. One of them was a link that said "Buy 1 Get 1 Free"...

My family and I got very excited! And we had good reviews from Asami's so all the better! I called in to place my order at 7:30 pm, but the Somerset West branch was not answering. I kept calling but no answer. Eventually I called the Stellenbosch branch to ask if the special was still running and yes it was. I mentioned that I could not click on the link that said "buy now" and I was informed that I could just go in, explain that I had trouble with the link and they would sort it out on their side. (It is worth mentioning the special now. Buy 1 get 1 free sushi special @ R139. There were two other specials next to it but they had been marked as expired so I had faith in the sushi one that had a big "buy now" button.)

I thought to call the Somerset West branch one more time before going through and they answered. I explained the special I wanted (I wanted to buy 4 with sides and kiddies meals so this was by no means a small order) but was told that the special does not exist. They only have Buy 2 and get 1 free. I was confused and asked them to explain the special that I was looking at on my browser and they said they could not help me. I asked to speak to the manager who said the same. No one was willing to admit that they had the special advertised on their website. Eventually I called the Stellenbosch branch as they had said before that it was okay but to my surprise, they too said the special does not exist and that it was a marketing error. In my opinion, I understand their side of things, but if I am looking at a special advertised on their website, I would like that special... I got an email address that I could email to discuss the matter further. I sent the email to ask for the address for head office to lay my complaint, and they responded to say that I could email my complaint as a reply to that email, so I did... It has been a few days now and I have still not received a response. I am overall extremely disappointed with the attitudes and service I received from Asami's. My family and I will not be returning.