DT
Dudu T

1 reviews | Active since Jun 2022

09 Jun 2022, 09:57

Worst experience ever!!!!

My 2yr old doctor was admitted for EN&T surgery on the 9th of June 2022. We were done with admin by 06:35 and got to the ward approximately at 06:40….. my daughter was only admitted at 09:02😡😡😡When the Dr called my daughter for surgery, she wasn’t admitted nor ready so she was skipped😡😡😡😡😡 Now a sick 2yr old has to endure pain and starvation at the same time😡😡😡😡😡

0
Replies (4)
DT
Dudu T's update09 Jun 2022, 10:10
Reviewer Update
Took a screenshot of the charter….. the nurses should revisit their charter, coz the Dr surely is abiding by it

“3. provision for special needs in the case of
newborn infants, children, pregnant women,
the aged, disabled persons, patients in pain,”
DT
Dudu T's update09 Jun 2022, 10:52
Reviewer Update
It’s now 10:50, child has not eaten since last nights & still waiting for the procedure 😡
DT
Dudu T's update09 Jun 2022, 12:00
Reviewer Update
What upset me was that the Dr stayed true to their values and prioritised the two yr old…. But because the nurses didn’t admit my child, she had to be deprioritised.

When I approached the nurse in charge of the ward…. She gave me a response totally out of the coded ethics.
Arwyp Medical Centre
Arwyp Medical Centre's reply09 Jun 2022, 13:06
Official
Dear Dudu, we apologize for your unpleasant experience during your daughter's admission at our facility. We will escalate your concerns to the Matron for investigation and feedback.