Unwillingness to help when my wife came in as emergency for giving birth

Good day

On the 25th of january 2018 round about 14:34 my wife and i came in as she had lots of labour pains and the fear was there that baby can come @ any moment, and we where told to go to casualties. When we got there the staff laughed among each other and said shame she is just pregnant not taking thr matter up urgently, they then did not assist with anything or to escalate the situatio. We where told to Walk to reception on the other side of the building... still no wheelchaire for my wife..we walked to reception where the lady at the time looked at us stunned not moving not talking not assisting....then let my wife sit on the chairs available to the public in tears and pain. I then went to the admin side on the left of the reception to ask for urgent help there. There again i was looked at and no one took the matter uo urgently almost 20 minutes later a supervisor came out and finally had a fight with the staaf as they did not assist and still no wheelchair . Only when the supervisor had a fight with the staff they came with a wheelchaire after more than 20 minutes. My wife was taken to the 3rd floor where she was helped very nicely and i had not had one issue with the ehole stay on the 3rd floor. A lady from admin came an hour later to apologise and told me they wil get me the names of the staff when i go downstairs to the supervisor. When i went down to the supervisor (romano) sge told me she knows of nothing of the ordeal. And i said no its fine then i have photos of the staff and will make sure i report them to the medical board and their names will surface. Today my wife is being released and still no apology or names thus why i am writing here today @ 9:30 2018-01-30 i will make sure the photos of the staff will be posted as they need to be named and shamed as this is no way to treat an urgent matter nor to be laughed at with no assistance