The worst service ever

This is by far the worst private hospital I’ve ever been to , you’d swear the services are offered at no cost,it’s worse than some of the public hospitals I’ve been to , cane here for a simple thing , a yellow fever injection because me and my wife are leaving the country , but guess what , we were kept waiting for over 3 hours without any assistance , and the most frustrating part about it is the fact that we were the only people in our own que , no one was behind us nor in front of us but it took four hours to get what only takes less than 30 min even when we were the only ones in the que , some girl called mbali working at casualty was asked to open our file , she left us waiting for 3 hours until complained and someone else came and opened the file for us and with bad attitude you must know .,,all they did is go up and down not understanding what exactly what they doing coz to my own experience a receptionist is suppose to sit on a desk and assist whoever walks in with a smile and efficiency, but we totally got the opposite ,,, The service at this hospital is the worst....am never gonna come back here , id rather go to a public hostpital than come here , pay but still get a ****ty service .