LM
Lwando M

1 reviews | Active since Mar 2020

29 Apr 2025, 23:54

Rude Service from Ermina

On Monday the 27th April I received a bad service from a lady by the name of Ermina at Rwyp Pharmcy, Rwyp is known for good service to its customers it does not need people like Ermina she is very rude unwilling to help customers she was not even bothered that I told her to return my money if she can not give me what i wanted instead she was rude telling me the way to get off and that I can take my money and stick it where the sun does not shine she does not care. I really did not expect this from someone dealing with customers for her to tell me she does not care I can go buy elsewhere was shocking simple because I requested for loose change so that I can be able to give the car guards outside a tip for looking after my car while I was inside the hospital not to mention her showing me that I quote "I do have the change you want but I will not give you if you do not want the items you bought you can simple return them I will give you your money back I do not care" close quote. As a customer I found this very disturbing and wondered if I will ever visit that Pharmacy if we are treated like that as customers.

0
Replies (3)
Arwyp Medical Centre
Arwyp Medical Centre's reply30 Apr 2025, 07:43
Official
Good day Lwando

Thank you for making us aware. Please send me an email on *** so that i can escalate the matter, you can also visit our website www.arwyp.com and use the complaint portal.
LM
Lwando M's update30 Apr 2025, 10:18
Reviewer Update
Good morning

I just went to your site i cannot see the complaint portal you are refering to and your email is not showing either
Arwyp Medical Centre
Arwyp Medical Centre's reply30 Apr 2025, 10:32
Official
Please send to *** and subject: Hellopeter complaint