RECEPTIONIST AT ARWYP SPECIALISTS DEPARTMENTtment

I was attending a Dr's Appointment for a follow up with my ENT Dr. FB MDLETSHE on 30th March 2020 at Arwyp at about 15h30pm. She previously attended to me at Rivonia. The receptionist there who assist the DRs/ Specialists was very rude towards me.

She asked me to fill up a form with my details for the second time (but different hospitals) I then asked if the Dr needs it again. She responded: " I am just doing what I have been told".

Is it professional? Polite and respectful to answer a client like that?

I was really angry and reported her to to the Dr. Apparently most people complained about her attitude.

I have decided to raised it here. For the concerned partie to be addressed and disciplined accordingly.

As for Dr FB MDLETSHE, she is literally good. She is currently following me with my issue and no issues or problems so far.

Due to that incident and lack of professionalism, don't think would like to go to Arwyp anymore.

Thanks, Regards Bettina Moussana ***