MH
Madelein H

1 reviews | Active since Mar 2009

24 Feb 2019, 11:48

Non healthcare service in Arwyp 12th floor

I was admitted on wednesday night into highcare in Arwyp. What a good experience and care i received till i was transferred to the 12th floor. That is when my nightmare started. I was allocated a bed just to find that it was allready occupied. Got another bed. The sister from highcare took the medicine from the previous patient and put it in the basin. The night staff saw it and clear it. After 8 the night. When i came into ward 12 my blood pressure was very high. This was not mentioned to anyone nor something was done about it. I rang the bell and it took them 5 minutes to attend? They eventually brought me pain ****ers and promised to check my bloodpreasure. The only came two hrs later and my blood preasure was 190/91. I also requested that my cardiologist come and see me. This request was ignored and i was forced to see the doctor that they allocated to me that know nothing about my history. I cant see why we have to pay for healthcare as non was delivered. I was given a bed and food and that was it. What a discusting experience.

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Replies (1)
Arwyp Medical Centre
Arwyp Medical Centre's reply25 Feb 2019, 08:05
Official
Morning , I am so sorry to hear about your unpleasant experience in the ward. I have sent your feedback to the relevant manager who will investigate and give you feedback. Thank you for bringing your concerns to our attention as this will assist us in improving our service.