no service or communication

Most disgusting service from the Pediatric ward desk staff and Management. We waited for 30min to find out what is going on, when we ask the lady at the desk she were looking at her cellphone reading a text message while we asked a question. We did took it up with management, and nothing happened. When my son was discharge with confirmation from the doctor, they wanted us to sign for RHC. I don't know how to say it but communication and service is Pathetic. I will never return to Arwyp again and this matter is taken up with the medical aid and will be taken up with the medical board. Just a reminder is that the next day we did went for a check up, so you can tell what you want for the medical aid!!!!