VO
Venessa O

1 reviews | Active since Jul 2022

02 May 2025, 22:21

Night staff

One star for the staff in this hospital is pushing it. Charlene Morris a d the admin staff was professional. The wagons wheel started falling off when my son was shown to the cubicle waiting for the doctor. He sat waiting for an hour before the doctor came. By that time he went through a Paracetamol drip. When that was finished he was still in pain and they came to add a Tramadol drip. We were then taken to X rays. Please take note no doctor as yet. When we came back a nurse Nancy Mpala came to attache the drip. The drip was not running then running and she went out. I then went out to call her and say that the drip was not running. And did exactly what she did. Tap the drip and then it was running. The next moment my son was vomiting. Then nurse Nancy went and told Rofhiwa Tshuimbi that I pushed the medication into my son to fast???? He came in in a very rude manner. No introduction just accusing me of overdosing my son. This was disgusting. And when I went to ask Nurse Nancy for her details she needed a moment to remember her name. Is this really the staff you want to have represent Arwyp.?

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Replies (2)
Arwyp Medical Centre
Arwyp Medical Centre's reply05 May 2025, 07:28
Official
Good day Mrs. Opperman, thank you for making us aware, please forward complaint to *** so that I can escalate the matter.
Arwyp Medical Centre
Arwyp Medical Centre's reply05 May 2025, 09:31
Official
Email address: ***