NM
Njabulo M
1 reviews | Active since Mar 2021
16 May 2022, 16:33
Long Waiting time at Admissions
I am so disappointed with the service. Our Paediatrician sent us to have our daughter admitted and we have been waiting for over an hour just for admissions. No one even cares to explain why there is such a long wait and to at least give us reassurance that we will be assisted soon. I am even now worried about what service we will receive in the wards.
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Replies (3)
Arwyp Medical Centre's replyOfficial
18 May 2022, 08:54Dear Njabula, we apologise for your unpleasant experience at our admission department. We have shared your concerns with the relevant manager for investigation and feedback.
Arwyp Medical Centre's reply18 May 2022, 08:54
Official
Dear Njabula, we apologise for your unpleasant experience at our admission department. We have shared your concerns with the relevant manager for investigation and feedback.
NM
Njabulo M's updateReviewer Update
21 May 2022, 22:33I appreciate that I received a call acknowledging my complaint. Since investigation was done before I was called , I hoped everything discussed on the call will be actioned,
NM
Njabulo M's update21 May 2022, 22:33
Reviewer Update
I appreciate that I received a call acknowledging my complaint. Since investigation was done before I was called , I hoped everything discussed on the call will be actioned,
Arwyp Medical Centre's replyOfficial
23 May 2022, 07:58Thank you for your feedback, Njabulo. Your feedback is highly valuable to us, and we will definitely use it to improve our service.
Arwyp Medical Centre's reply23 May 2022, 07:58
Official
Thank you for your feedback, Njabulo. Your feedback is highly valuable to us, and we will definitely use it to improve our service.