RM
Reabetswe M

1 reviews | Active since Feb 2023

14 Feb 2023, 18:01

Horrible Service at Dr Pule's rooms

I am honestly disappointed at the services received at Dr Pule's rooms today. I started attending Dr Pule's rooms in August 2022, discovering that I am expecting , my medical aid paid for my first visit and I paid a co-payment of R400.00. My second visit was in September , I paid R800.00. My next appointment was due in October. I unfortunately couldn't go because I would have to pay R1200.00. Which I could not afford and my medical only allows 2 visit . I then opted to see a midwife which was more reasonable. I booked an appointment at Dr Pule's rooms for the 14th of February 2023 and was told to bring another co-payment of R500.00, because I am due to give birth next month . Only to be told when I get there Dr Pule will not see me because I have not seen her for 2months. So I want to know was I supposed put myself in debits just to see her . I did not have the money to pay each pay month per visit , mind you as my weeks increase the more money . Upon making my booking , why was I not informed to not bother even coming to Dr Pule's rooms. Their treatment was really heartless. It just shows that this is all about a money making scheme and no one even wanted to hear my reason of not coming each month. I have my report from my midwife to issue to her as reference. I just wanted to warn all expecting mothers , to make sure when you go to Dr Pule you have top class medical aid or you have a bag full of money. Funny how when mothers give birth at a Government hospital no Gyne will reject assisting the mommy to be. You on medical aid yet you get such treatment from a treating Gyne . Disappointed expecting mother.......Reabetswe M .

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Replies (1)
Arwyp Medical Centre
Arwyp Medical Centre's reply15 Feb 2023, 08:26
Official
 Dear Reabetswe, we apologise for your unpleasant experience at Dr Pule's practice. In light of the fact that doctors work independently from hospital, we have forwarded your feedback to Dr Pule for her consideration and feedback.