Complaint Bad Service

Experienced such slow and bad service from Arwyp Hospital yesterday. Took my son in with a fractured wrist and waited so long for everything from file being opened at Casualty, to X-rays to file being opened for admissions. Everything ISO slow, such a nightmare with a child who is in pain! The cherry on top was having to wait from 2pm for theatre and the child only got operated on around 8 pm! No problem in having one specialist on call, but put systems and processes in place to have a back up plan in case there's a dire need!! the impact of this is that patients suffer and have to wait forever! I might as well have gone to a Public Hospital and my expectations would be zero, but @ Arwyp with such high costs they're charging it's unacceptable! Then we complained about the TV being blurry and not working properly, a day later a technician is still coming!!I don't think I'm ever going back there if I can help it ???