Bad Service

This complaint is against Geraldine Malan who works at the reception or front desk, client interface area for friendly and happy to deal with people platform.From the onset her body language and demeanour wasn't that of service or I am here to help if I can.I have a friend whose sick and based at the hospital and they had advised me to come there anytime, when I arrive her attitude was know what you here for. I stay in Pretoria and I have never been to Arwyp. I am sure I would not want to be a regular at Arwyp.I arrived only knowing that I had a friend whose not feeling well. Her attitude as if I am asking for free food should not be given to Geraldine Malan. When people are in a hospital its an emotional moment so the question and answer segment is really uncalled for. Body language, mannerism, tone , professionalism just lacked and what was more scary was that it looked as if the other lady present was reporting to her. She addresses me as if I know how things work at the hospital, I don't, guide me in a professional way then she leaves me hanging to side chat with colleague with giggle involved. She tells me I cant see the patient because its visiting hours. I don't know what