Bad Client Service

Upon discharge of my baby from the pediatric unit this afternoon, I received the yellow slip for collection of medication at the pharmacy. All packed up, very tired and ready to go home, I qued at the special line allocated for the collection of medication. The manager and one locum was serving other customers, but the pharmacy was quiet. After approximately 10 minutes (which feels like an eternity after sleeping in a chair for 5 days) a lady came in with her yellow slip and went to stand in the line where other medicine is served. She was helped before me. Upon questioning as to why there is a special que for collection of medication if they don't intend serving the line, the rude pharmacist kept 'attacking' me saying that the cashier had to tell them there is someone there and that someone else works that side etc. I said that it is their responsibility to check he was very rude. The manager explained that he was a locum but regardless he carries the responsibility of client service and locum or not he was working at Arwyp, therefore the name is associated with him. No apology from him, he just walked away. Disappointed in a 'professional' to say the least!!!