Bad attitude and Poor service!!!

This morning i called the hospital case manager named Erika. The reason why i called was that my medical aid scheme have declined authorisation from the hospital because they have captured an incorrect authorisation date (that's according to the medical aid). I checked into the casualty ward on the 08/04/2015 at around 22h30pm and was released on the 09/04/2015 around 4am, which was after the doctor had run several tests and gave me a drip throughout the duration. also according to the medical aid Arwyp gave an indication that i was admitted into the hospital which did not happen. My medical aid then advised me to call the hospital's case manager to ask that she calls the medical aid's case manager and confirm that i was only at the casualty ward and also give the reason why i went into the casualty ward.<br> <br> When i spoke to Erika, she spoke to me with attitude and refused to call my medical aid and said \that's not part of her job"and that \""its not her fault that my medical aid has no funds\""! How does she know whether i have funds or not? does she work for my medical aid scheme or is she psychic?? On top of her bad attitude she just hung up the phone on me whilst i was speaking!"""