Unhelpful and rude booking staff!

I have had the most frustrating experience with Artscape and Webtickets. The staff at Artscape, namely Portia and Keitan, were so very very unhelpful, as was Michaela at Webtickets. I turn 60 in a month’s time and I am booking a show for 2 month’s time but there system will not acknowledge my pensioner status at the time of the show and Artscape refuse to override the system ir help me in any way! Useless and unhelpful staff, namely Portia and Keiran from Artscape and Michaela from Webtickets. So unfair!