Terrible service

ARROW UNDERWRITING MANAGERS Rude and Unhelpful In December one of their client vehicles hit into me,the driver admitted it was hia fault he was on his phone and did not stop in time hitting my car and I hit into another. I submitted all relevant documents as requested got 3 quotes done and sent through in till date no one called back , when you call it goes through automated machine When we did get through we was told by Rujuan we need to deal with Karabo when we eventually got through to her she says deal with him and they don’t have an answer as it’s still pending eventually we asked for someone higher the very next minute we received a settlement figure as agreed when asked how did they reach agreement without settlement and also the quotes are higher, we received such rude responses that left us no choice just to sign cause it’s like a lost case anyway from Friday till date no response at all from any of the 3 agents . We may not be clients but still deserve respect and good service Can only imagine the hassle will be for the settlement amount