Poor customer service

Tileba Parmacy I have noticed possible discrepancies of amounts paid to by me to the pharmacy vs what my medical aid account shows they have also paid and I should not have paid. I have asked for a comprehensive statement twice now showing every product they have claimed since November and I am still waiting.

If the lady who generally works with my script is not on shift then no one is willing to look on the computer at my profile to give me feedback about my historic dosage of a certain medication. The message also not carried over to her upon her return that I am waiting on this.

There has been multiple times where I send my script via the whatsapp order facility, with no response. Finally called to ask for feedback. Was said they would call me back which never happened, script then also expired in the meantime by 2 days and they then did not want to accept it even though it was due to them not responding. Since the calls were a fail I have made more use of the whatsapp line which I also resceive poor response most of the time. If I get answers or phone backs when I do call I would not need to use the whatsapp line.

When I ask to talk to the owner its the pharmacist only who calls me with empty promises.