Based on recent customer reviews, Arrie Nel Pharmacy delivers a sharply divided experience across its branches. Customers at Totiusdal, Sammel & Walker and Rosepark praise warm, professional staff, same-day deliveries at no extra charge and pharmacists who go out of their way in emergencies. However, many reviewers report chronic medication not being ordered or withheld, unanswered emails and WhatsApp delivery requests, pricing higher than rival pharmacies or differing from shelf labels, and dismissive treatment of pensioners and long-standing account holders. Accountability from management is a recurring concern.
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Arrie Nel Pharmacy
What do customers say about Arrie Nel Pharmacy?
Based on recent customer reviews, Arrie Nel Pharmacy delivers a sharply divided experience across its branches. Customers at Totiusdal, Sammel & Walker and Rosepark praise warm, professional staff, same-day deliveries at no extra charge and pharmacists who go out of their way in emergencies. However, many reviewers report chronic medication not being ordered or withheld, unanswered emails and WhatsApp delivery requests, pricing higher than rival pharmacies or differing from shelf labels, and dismissive treatment of pensioners and long-standing account holders. Accountability from management is a recurring concern.
Is Arrie Nel Pharmacy trustworthy?
Arrie Nel Pharmacy has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Arrie Nel Pharmacy across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
GREAT SERVICE WHEN IT REALLY MATTERRED
Arrie Nel Serene Pharmacy GREAT SERVICE AFTER 20:00 @ NIGHT MY MEDS WAS STILL DELIVERED WITHOUT A HICUP. And a special thanks goes to JJ Van Der Sandt for being very professional and calm whilst having compassion and empathy. My grandmother of 96 became ill and suddenly very weak, I was very concerned that I did not have the right meds to help her. Within 10 min of sending my request for the medicine JJ had the medication ready for delivery. Well-done Serene TEAM
1 reviews | Active since Oct 2026
GREAT SERVICE WHEN IT REALLY MATTERRED
Arrie Nel Serene Pharmacy GREAT SERVICE AFTER 20:00 @ NIGHT MY MEDS WAS STILL DELIVERED WITHOUT A HICUP. And a special thanks goes to JJ Van Der Sandt for being very professional and calm whilst having compassion and empathy. My grandmother of 96 became ill and suddenly very weak, I was very concerned that I did not have the right meds to help her. Within 10 min of sending my request for the medicine JJ had the medication ready for delivery. Well-done Serene TEAM
1 reviews | Active since Aug 2026
Happy healthy blessed patient
All Maps News Images Short videos Forums Videos Books Web Finance Search tools Feedback Klerksdorp ∙ Choose area Places Map of arrie nel pharmacy near me Arrie Nel Sammel And Walker Pharmacy 4,1 (35) · Pharmacy Closed · Opens 8 am Sat · Cnr Williams &, Austin St · 4,4 km "Helpful Pharmacy and very friendly" Call Directions Share Arrie Nel Wilmed Park Apteek 3,3 (32) · Pharmacy Closed · Opens 9 am Sat · Wilmedpark Private Hospital, 41 Ametis St · 4,2 km "They helped me just before 8 pm, and with the right medication." Call Directions Share Arrie Nel Serene Pharmacy 4,4 (566) · Pharmacy Open 24 hours · Pretoria "I called the pharmacy and they had medicine delivered to me in minutes." Call Directions Website WhatsApp Share People also search for Arrie Nel Pharmacy Group https://arrienel.co.za STORE LOCATOR Find an Arrie Nel pharmacy near you · EASTWOOD PARK + CLINIC PHARMACY · KILNERPARK PHARMACY · MIMOSA PHARMACY + CLINIC · TOTIUSDAL PHARMACY + CLINIC. Pretoria ... Arrie Nel Pharmacy Group https://arrienel.co.za sammel & walker pharmacy/clinic SAMMEL & WALKER PHARMACY/CLINIC. HOURS Monday - Friday: 08:00 - 19:00 Saturday: 08:00 ・ *** *** *** ・ 433 34th ... Arrie Nel Pharmacy Group https://arrienel.co.za Songloed/Oudorp Pharmacy Monday - Friday: 08:00 - 16:30; Every 2nd Saturday: 09:00 - 14:00; Sun & Public Holidays: Closed. CONTACT INFORMATION. ***; *** ... People also ask Does Arrie Nel deliver? What are the big 3 pharmacy chains? How many Arrie Nel pharmacies are there? What are the contact details for Arrie Nel pharmacy's head office? Arrie Nel Pharmacy Group https://arrienel.co.za Arrie Nel Pharmacy Group With locations throughout South + pharmacies and counting. Namaqualand Pharmacy + Clinic Learn More *** *** *** … see store locator ... Arrie Nel Pharmacy Group https://arrienel.co.za Irene Pharmacy and Clinic Monday - Friday: 07:00 - 18:00 Saturday: ****** *** … 433 34th Avenue, Villieria Pretoria, South Africa People also search for Results are personalised - Try without personalisation South Africa Klerksdorp - From your device Update location Feedback Terms Reviews Arrie Nel Sammel And Walker Pharmacy Reviews All friendly staff12 Sort by Most relevant Newest Highest Lowest Moleboge Mogoshane 3 reviews The year 2026 has been my insects bitting and reaction year... I bet with my life that Sammel And Walker pharmacy came through for me in 2 separate traumatic situations of insects/ animal bitting and reaction. …More Melanie Jordaan 5 reviews·10 photos 6 months ago The most helpfull and friendliest people ever........service is excellent.....Thank you all..... Jolande Muller 1 review 6 months ago Great service always available for helping out customers. And very helpful and friendly Official Seong 1 review 9 months ago Got verbally assaulted by a client for not disclosing my medical reasons for being there. instead of employees intervening and telling him that it’s confidential, one of them chose to continue flirting with this man and waving bye to him as he called me a witch. he was yelling throughout the entire interaction. ❤️1 Moleboge Mogoshane 3 reviews 6 minutes ago New The year 2026 has been my insects bitting and reaction year... I bet with my life that Sammel And Walker pharmacy came through for me in 2 separate traumatic situations of insects/ animal bitting and reaction. I just want to put the word out there even though it's not enough but you have been my saviors and the proffesionalism, caring loving and eagerness to ensure I am healed has been out of this world... I owe you guys my life, you might not know or remember me but I will always and forever remember an talk about you guys.... May God richly bless you and generations to come because Woooow , you are wooow.
1 reviews | Active since Aug 2026
Happy healthy blessed patient
All Maps News Images Short videos Forums Videos Books Web Finance Search tools Feedback Klerksdorp ∙ Choose area Places Map of arrie nel pharmacy near me Arrie Nel Sammel And Walker Pharmacy 4,1 (35) · Pharmacy Closed · Opens 8 am Sat · Cnr Williams &, Austin St · 4,4 km "Helpful Pharmacy and very friendly" Call Directions Share Arrie Nel Wilmed Park Apteek 3,3 (32) · Pharmacy Closed · Opens 9 am Sat · Wilmedpark Private Hospital, 41 Ametis St · 4,2 km "They helped me just before 8 pm, and with the right medication." Call Directions Share Arrie Nel Serene Pharmacy 4,4 (566) · Pharmacy Open 24 hours · Pretoria "I called the pharmacy and they had medicine delivered to me in minutes." Call Directions Website WhatsApp Share People also search for Arrie Nel Pharmacy Group https://arrienel.co.za STORE LOCATOR Find an Arrie Nel pharmacy near you · EASTWOOD PARK + CLINIC PHARMACY · KILNERPARK PHARMACY · MIMOSA PHARMACY + CLINIC · TOTIUSDAL PHARMACY + CLINIC. Pretoria ... Arrie Nel Pharmacy Group https://arrienel.co.za sammel & walker pharmacy/clinic SAMMEL & WALKER PHARMACY/CLINIC. HOURS Monday - Friday: 08:00 - 19:00 Saturday: 08:00 ・ *** *** *** ・ 433 34th ... Arrie Nel Pharmacy Group https://arrienel.co.za Songloed/Oudorp Pharmacy Monday - Friday: 08:00 - 16:30; Every 2nd Saturday: 09:00 - 14:00; Sun & Public Holidays: Closed. CONTACT INFORMATION. ***; *** ... People also ask Does Arrie Nel deliver? What are the big 3 pharmacy chains? How many Arrie Nel pharmacies are there? What are the contact details for Arrie Nel pharmacy's head office? Arrie Nel Pharmacy Group https://arrienel.co.za Arrie Nel Pharmacy Group With locations throughout South + pharmacies and counting. Namaqualand Pharmacy + Clinic Learn More *** *** *** … see store locator ... Arrie Nel Pharmacy Group https://arrienel.co.za Irene Pharmacy and Clinic Monday - Friday: 07:00 - 18:00 Saturday: ****** *** … 433 34th Avenue, Villieria Pretoria, South Africa People also search for Results are personalised - Try without personalisation South Africa Klerksdorp - From your device Update location Feedback Terms Reviews Arrie Nel Sammel And Walker Pharmacy Reviews All friendly staff12 Sort by Most relevant Newest Highest Lowest Moleboge Mogoshane 3 reviews The year 2026 has been my insects bitting and reaction year... I bet with my life that Sammel And Walker pharmacy came through for me in 2 separate traumatic situations of insects/ animal bitting and reaction. …More Melanie Jordaan 5 reviews·10 photos 6 months ago The most helpfull and friendliest people ever........service is excellent.....Thank you all..... Jolande Muller 1 review 6 months ago Great service always available for helping out customers. And very helpful and friendly Official Seong 1 review 9 months ago Got verbally assaulted by a client for not disclosing my medical reasons for being there. instead of employees intervening and telling him that it’s confidential, one of them chose to continue flirting with this man and waving bye to him as he called me a witch. he was yelling throughout the entire interaction. ❤️1 Moleboge Mogoshane 3 reviews 6 minutes ago New The year 2026 has been my insects bitting and reaction year... I bet with my life that Sammel And Walker pharmacy came through for me in 2 separate traumatic situations of insects/ animal bitting and reaction. I just want to put the word out there even though it's not enough but you have been my saviors and the proffesionalism, caring loving and eagerness to ensure I am healed has been out of this world... I owe you guys my life, you might not know or remember me but I will always and forever remember an talk about you guys.... May God richly bless you and generations to come because Woooow , you are wooow.
1 reviews | Active since May 2020
Mimosa Arrie Nel Pharmacy
After 27 years as loyal customers of Mimosa Pharmacy—long before it became part of the Arrie Nel Group—my husband and I have finally reached the point where we can no longer justify supporting this pharmacy. For the third consecutive month, I have struggled to obtain my chronic blood pressure medication (Mylacand/Atacand). I know for a fact that Transpharm Pretoria has stock available, yet the pharmacy repeatedly tells me they cannot obtain it. The final straw was the complete lack of customer service over the past two days. After phoning three times, I was eventually informed that my medication had not been ordered because my chronic prescription had expired. The previous day, I had already been told about the expired prescription and clearly explained that I would obtain a new repeat prescription and bring it with me when collecting my medication. This has never been a problem in the past, and I have always honoured my commitment to provide the updated prescription. Instead of assisting a loyal customer by ordering the medication so it would be available once I brought in the new prescription, the pharmacy simply chose not to order it, leaving me without my essential blood pressure treatment for three days. This is not only unacceptable customer service but also demonstrates a concerning lack of understanding of the importance of uninterrupted chronic medication. What made the experience even more frustrating was that staff members appeared to blame one another for the poor service rather than taking ownership of the situation or finding a solution. As a customer, it is disheartening to be caught in the middle of internal communication failures. After 27 years of loyal support and many years of purchasing our monthly chronic medication from this pharmacy, I expected far better. Instead, I was made to feel as though I was trying to obtain medication improperly, despite my long-standing relationship with the pharmacy and my clear explanation of the situation. Moments like these make me truly miss the days when the pharmacy was owned by Mr. J, when Lindy was there as the pharmacy assistant, and when Frik was the pharmacist. They knew their customers, took pride in providing excellent service, and understood the importance of continuity of care. Sadly, that level of personal service and accountability appears to have disappeared. If it were possible, I would give zero stars. Unfortunately, that is not an option. This experience has convinced my husband and me to take our business elsewhere. After 27 years of loyalty, it is deeply disappointing to discover that loyalty no longer seems to count for anything.
1 reviews | Active since May 2020
Mimosa Arrie Nel Pharmacy
After 27 years as loyal customers of Mimosa Pharmacy—long before it became part of the Arrie Nel Group—my husband and I have finally reached the point where we can no longer justify supporting this pharmacy. For the third consecutive month, I have struggled to obtain my chronic blood pressure medication (Mylacand/Atacand). I know for a fact that Transpharm Pretoria has stock available, yet the pharmacy repeatedly tells me they cannot obtain it. The final straw was the complete lack of customer service over the past two days. After phoning three times, I was eventually informed that my medication had not been ordered because my chronic prescription had expired. The previous day, I had already been told about the expired prescription and clearly explained that I would obtain a new repeat prescription and bring it with me when collecting my medication. This has never been a problem in the past, and I have always honoured my commitment to provide the updated prescription. Instead of assisting a loyal customer by ordering the medication so it would be available once I brought in the new prescription, the pharmacy simply chose not to order it, leaving me without my essential blood pressure treatment for three days. This is not only unacceptable customer service but also demonstrates a concerning lack of understanding of the importance of uninterrupted chronic medication. What made the experience even more frustrating was that staff members appeared to blame one another for the poor service rather than taking ownership of the situation or finding a solution. As a customer, it is disheartening to be caught in the middle of internal communication failures. After 27 years of loyal support and many years of purchasing our monthly chronic medication from this pharmacy, I expected far better. Instead, I was made to feel as though I was trying to obtain medication improperly, despite my long-standing relationship with the pharmacy and my clear explanation of the situation. Moments like these make me truly miss the days when the pharmacy was owned by Mr. J, when Lindy was there as the pharmacy assistant, and when Frik was the pharmacist. They knew their customers, took pride in providing excellent service, and understood the importance of continuity of care. Sadly, that level of personal service and accountability appears to have disappeared. If it were possible, I would give zero stars. Unfortunately, that is not an option. This experience has convinced my husband and me to take our business elsewhere. After 27 years of loyalty, it is deeply disappointing to discover that loyalty no longer seems to count for anything.
1 reviews | Active since Aug 2020
Generations with Sunningdale Pharmacy.
Over a generation of excellent service as my choice of pharmacy. We have utilised the Merlot Group since moving to the area in the early 90's. They deliver on their promises and deliver to your door also. The experience of the management and all those in the dispensary consider all the various aspects of healthcare....
1 reviews | Active since Aug 2020
Generations with Sunningdale Pharmacy.
Over a generation of excellent service as my choice of pharmacy. We have utilised the Merlot Group since moving to the area in the early 90's. They deliver on their promises and deliver to your door also. The experience of the management and all those in the dispensary consider all the various aspects of healthcare....
1 reviews | Active since Sept 2018
Bad service round 3
Today again 2026-07-02 i ordered my meds on script for delivery at 9:23 at 15:02 they said it will be with me before 16:00 at 18:00 after spoke to manager issue was solved i just feel the way Arrie nel Kemptonpark is run and people running delivery WhatsApp chat is very unprofessional and has no client service at all
1 reviews | Active since Sept 2018
Bad service round 3
Today again 2026-07-02 i ordered my meds on script for delivery at 9:23 at 15:02 they said it will be with me before 16:00 at 18:00 after spoke to manager issue was solved i just feel the way Arrie nel Kemptonpark is run and people running delivery WhatsApp chat is very unprofessional and has no client service at all
1 reviews | Active since Jul 2018
INCORRECT PRICING
I’m an old age pensioner. I came into your pharmacy at iLala Ridge- our family pharmacy- to check on price of Corega Adhesive for dentures. I saw it was in stock at a price of R199.00 I went home got the money and returned all the way back to the pharmacy to be told at the cash point that the price was R210.00! What a disgraceful incident. You advertise a product at a certain price but at the till it’s another price I will be reporting this to the Consumer Council. You have lost really faithful customers for life
1 reviews | Active since Jul 2018
INCORRECT PRICING
I’m an old age pensioner. I came into your pharmacy at iLala Ridge- our family pharmacy- to check on price of Corega Adhesive for dentures. I saw it was in stock at a price of R199.00 I went home got the money and returned all the way back to the pharmacy to be told at the cash point that the price was R210.00! What a disgraceful incident. You advertise a product at a certain price but at the till it’s another price I will be reporting this to the Consumer Council. You have lost really faithful customers for life
1 reviews | Active since Sept 2018
Bad service
Good day i would just like to raise a complaint against arrie nel pharmacy in kemptonpark as i order my medication at 12:36 today 2026-06-09 after 2 phone calls had to get into my car and go get it myself worst service ever Regards JGreeff
1 reviews | Active since Sept 2018
Bad service
Good day i would just like to raise a complaint against arrie nel pharmacy in kemptonpark as i order my medication at 12:36 today 2026-06-09 after 2 phone calls had to get into my car and go get it myself worst service ever Regards JGreeff
1 reviews | Active since Dec 2020
Arie Nel Pharmacy: Failure to pay for their negligence
An Arrie Nel Pharmacy driver drove into my stationary car and he admitted to being on his phone while driving. Although I reported the accident to Arrie Nel Pharmacy, their insurance division is now refusing to pay to fix my car. They advertise on Jacaranda FM that they treat all people with the utmost respect and dignity however the fact that hey are not wanting to pay for their mistake is unacceptable. I am a pensioner that must now find R26000 to fix my car.
1 reviews | Active since Dec 2020
Arie Nel Pharmacy: Failure to pay for their negligence
An Arrie Nel Pharmacy driver drove into my stationary car and he admitted to being on his phone while driving. Although I reported the accident to Arrie Nel Pharmacy, their insurance division is now refusing to pay to fix my car. They advertise on Jacaranda FM that they treat all people with the utmost respect and dignity however the fact that hey are not wanting to pay for their mistake is unacceptable. I am a pensioner that must now find R26000 to fix my car.