*********** pharmacist

<p>As discussed telephonically I would just like to please send the following attachments in order for you to please explain how a prescription is made out to MR A Harper but your pharmacists book it out on any name they can find and then blame me for it and chase me out your store.<br /> <br /> I receive my script on (see attaché)<br /> <br />- 18 October 2016 under MNR A Harper (correct)<br />- 13 November under MNR AM HARPER (no clue who this is)<br />- 03 December under MNR A Harper (correct)<br />- 11January under MNR AM (ALBERT BOOYSEN) HARPER<br /> <br />When i went in today to collect my scrip the Pharmacist Theresa was helping me. I normally go and ask for my repeat prescription for Pax 10 mg for Albert Harper.<br />Theresa entered the system and ask for my address and i gave it to her 185 Stellenberg Road no 41 Stellenberg complex. She entered the system and then went to collect the pile of scripts with numbers on the back and informed me she is not allowed to help me because this script is a copy and not an original and Jaco Schoeman was not allowed to assist me in January 2017 and she will deal with him.<br />I explained to her that my original script is here seeing this is the only chemist I use, there was a time when Betapam was nowhere to be found and that specific branch only 82 Betapham in stock and gave my script back it to me and told me to go try another chemist to find the remained of the script (attached you will see November 82 Betapam was supp**** to me). I couldn’t find the medication anywhere and Jaco Schoeman suggest I request my doctor to prescribed Bromazepam seeing that is freely available (see on the back of the script he wrote the name down). I left it and explained ill use what i have and if they don’t get the Betapham or Pax in ill request my doctor to please change my script.<br /> <br />So today according to Theresa when she got the copy of the script she was adamant that I took the original script, and the more I tried and explained I did not the more she tell me well here is the copy it’s not her problem even Jaco Schoeman confirm I took the script, I have to go fetch the last box I received my tablets from them and then she will look into it which I did (see attached scanned in) where my tablets was booked out to me in January . She then went back to the office and came back with a pile of scripts and found the original script (see attached) and question me why i have 5 profiles on her system with 5 Different addresses and i asked her how its possible because I know the Verona complex address in Kandelaar straat from 10/11 years ago, and my current address of Stellenberg where I reside now. where they got the other addresses from I don’t know.<br /> <br />Her reply was well you gave it to us because we don’t make up addresses we put in the system what the client give us. Now I want to add it’s the first time I seen this lady in your chemist so where her attitude come from I’m not sure and to tell me I gave them the addresses when she was never at that specific store I also can’t answer. I asked her phone those other 3 profiles you have in the system and find out who it is because it’s not me and she rep**** I don’t have to teach her how to do her work. maybe there is more than one A Harper in Pretoria east I don’t know but apparently, she knows best so she threw the script on the desk and told me she will not be dealing with me any longer, she doesn’t have time for this **** and I can find another chemist to supply me my medication. Now I don’t know if I’m the only A Harper in the world or if she thinks there can only be one A Harper and therefore assume it’s all my profiles. I have one script for 6 months so I’m not sure if she thinks I’m trying to do something ******* but as far as I understand if you have a script for 6 repeats and you hand the original script in at a pharmacy and they keep it there on file it’s their responsibility to ensure that they follow procedure and make sure to issue the tablets as per script. So how I’m in the wrong here I don’t know I can’t tell maybe one of you can help me here? It might be that she feels embarrass because arguing with me that she dint have the original script screaming at me and then actually found it and don’t know how to handle it because it was her mistake and instead of apologising it’s easier to throw the script on the counter ask the client to leave the store.<br /> <br />These are my problems.<br />1. They never confirm a address when i get my script so why is it my fault they booked my script out on someone else’s details and address.<br />2.Im not the one working on the system why do I get treated like a dog and ask to leave HER chemist.<br />3. Surely as a pharmacist you need to take responsibility and make sure and check details (address) before you book out a schedule 5 prescription.<br /> <br /> <br />I would appreciate a reply back as to what Arre Nel Apteekgroup going to do this seeing 3 km down the road from clicks and Disc hem and 1km down the street we have Murrayfield pharmacy and 2 km to the other side we have medirite all in one area. I’m more than happy to take my business there if that’s how staff treating customers.<br /> <br />I would wait for your reply before I continue and report this ********* behaviour to the South African Pharmacy Council to let them investigate if I don’t get the required results and feedback.</p>