Outstanding Customer Service

<p>I’d like to relay my experience with Arnold Chatz recently. In early December I took my wife’s Mito to have an engine noise checked out. I received the phone call later to inform me that the turbo was blown and would need to be replaced. To make matters worse, the vehicle was no longer covered by its service plan (by 3 months!). To say I was furious would be putting it very mildly.</p> <p>Bradley Lockheart at Arnold Chatz was dealing with the repair and advised that they were prepared to assist with a portion of the parts cost as well as the labour cost. Bradley also advised that they had put a claim in with Alfa Romeo SA to cover the balance. Further to this, they also provided us with a loan car for the duration.</p> <p>The process took a bit of time as unfortunately it happened over the Christmas holiday period. I was contacted by Bradley in mid-January to be told that between Arnold Chatz and Alfa Romeo, the repair had been completed with no cost to us (apart from some minor charges for oil etc.).</p> <p>The service we received from Arnold Chatz far exceeded our expectations. Bradley, your resolve in convincing us to hang in there until everything was resolved paid off. We are extremely grateful to you for restoring our faith in the brand and reminding us that there are dealerships who do care about their customers.</p> <p>Arnold Chatz, Bradley Lockheart and Alfa Romeo SA, we’d like to extend a huge thank you for making ownership of this vehicle, and all our others, such a pleasure.</p>