No Response on Vehicle LogBook after multiple enquiries and visits to dealership

Original Complaint Email Dated: 06 May 2019 01:38 PM

----Original Message----- From: Webmaster Sent: 06 May 2019 01:38 PM To: Melaine Mood**** <***> Cc: Paul Melhuish <***> Subject: Compliment / Complaint / Comment

Dear Sir/Madam,

I purchased a vehicle from Chatzmax in December 2018. On collection I was informed that I will received my vehicle's owners manual and service book. Spare key was ordered and due for delivery a month later. Numerous emails, call later I still have not received either.

I called the dealer recently and was promised a return on my call. I need a response to my complaint within the next 7 days.

In the meantime I am notifying Wesbank of this issue and should this matter not be resolved satisfactory I will proceed with legal action. I purchased a vehicle in good faith with a full dealer service history and to date I still do not have the documents on hand to provide to my insurance provider Discovery Insure.

Sincerely,

Felicity Hay

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