Fiat 500 After Sales Assistance??

<p>My email to Arnold Chatz on 25 January 2017:</p> <p>I am unfortunately writing this to as a complaint in two parts.</p> <p>Firstly, there is the matter of the incorrect expiry dates on my maintenance and warranties, which I still do not have any feedback and proof on. This after numerous calls and emails to your branch and everyone has just been giving me the run-around with no actual answers or that cannot be substantiated with backup paperwork. I purchased my car 10 months ago (12 March 2016) and to date this matter has not been resolved. Utterly poor!</p> <p>Secondly, I had my vehicle for roughly two weeks and I reported a rattle and vibration when accelerating over 2000RPM in Sport mode and over 3000RPM in normal mode. My vehicle was taken in by the workshop on a Saturday and reported to me that an aircon pipe was loose. I drove the vehicle for another two months and the vehicle had the same issue, upon reporting this and other matters I eventually took my vehicle in for all the repairs. They were done, and the first service was done, and within a month the vibration was back with a lack of power this time. Upon me bringing it in, your workshop tested it and could not find anything. It was adjusted in some way and seemed better. This was on 28 November 2016. I left satisfied it was resolved finally now.<br />After a few trips to Jhb and Pretoria from Rustenburg after that, the power loss is more prominent and the vibration had started before two weeks had passed from the workshop date of 28 November 2016.</p> <p>I am currently utterly disappointed with the service backup and no resolution to these problems in a period of 10 months. And no effort has been put in by your team to resolve them amicably, costing me to bring the vehicle continuously and complain continuously, having to take leave at work to take the vehicle to you.<br />I am a very patient person but this is taking it a bit too far now 10 MONTHS!!<br />This vehicle was purchased for my wife and I am not comfortable to have her drive it with these issues as they are engine (the heart of the car) related issues that are somehow not able to be identified by your team and even less resolved.</p> <p>Please forward the details of FIAT South Africa that I may elevate this matter as I have 10 months of indecisive driving and no resolve from Chatz Hyde Park as the car is not performing as it should and was when I collected it.</p> <p>I will give the team at Hyde Park 72 hours to give me some positive feedback on the resolution of this matter before I take it further.</p>