Dishonesty

Cannot trust that a service is indeed carried out as reported. I specifically asked that the pollen filter be included as part of the service. Upon collection of the car I noticed that it was not on the bill. I queried it and the service advisor told me that they checked the filter, it was not that dirty so they only cleaned it at no charge. A week later the airconditioner did not cool down as it should only to find out the pollen filter is extremely dirty and was not inspected during the service. When I queried this incident with the workshop manager his response was “it was not on the job card and apologised for poor communication”.