Bunch of poor service agents

Our Insurance company arrange a courtesy car while my son’s car was in for repairs. They delivered an amazing RAV4 for him to use which was totally unexpected. He even decided to take the R105.00 daily super waiver cover as a precaution. On the 13th May the car gave issues. Multiple warning lights came on and it finally broke down in our drive way. I called Ark and Spoke to Dian. He told me he will arrange everything by 12:30 the following day and I said that’s too late as my son needs to be at work at 7:30. He said no problem he will get hold of Toyota SA to get assistance and get a replacement car to me. 2 hours had passed and I heard nothing. I sent him a message. Another hour went passed and still nothing so I sent another message. No where is there an after hour emergency number on the car, contract paper, website, eye ring or so called social media pages. So we were left stranded. Lucky we own 2 RAV4 and I called a friend at Rand Stadium Toyota and he assisted me. We got the car working. I called the next morning and the brought a replacement car and have charged me for fuel. About 3 days later the call to say the want there replacement car back and the coming to fetch it. So we wait and 2 hours later no car arrived. My son calls to be told the car is at Toyota with issues. Once sorted the car was delivered and cars were swapped out. Now the have given me a car that’s not full but are charging me for a refuel. I have travel extensively and have never experienced this before. If they have dropped the ball the always came to the party and made right. With the poor service I am refusing to pay for the daily waiver cover as we were treated poorly as customers and were told we were not. Today I get a phone call after we were and get told she would bring it to management. So she is basically calling me a **** when my son was a witness to our entire conversation and he heard clearly that she said we would not get charged. So if you want to be **********. Use Ark Car Rental.