Arena Media
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Arena Media
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
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Recent reviews (2)
Used this business recently? Share your experience to help others decide.
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HJ
Hannelie J
1 reviews | Active since Nov 2017
5 Feb 2026, 07:49
Pragashini Naidoo_Sunday Times_Awaiting refund since Nov 2025.
Hi I bought a year subscription to the Sunday Times for my dad, who received his 1st paper on the 02/22/2025. He passed later that same day. Since then i have been trying to get a refund from them but they just keep on asking for the same information over and over again. I have send e-mails to ***ca to the Customer Relationship |Agent Pragashni Naidoo over and over again, the Death Certificate, my bank statements. On 05/01/2026 I received a notice asking for my bank details again, saying "to process the refund" I have followed up numerous times. On the 21/01/2026 I had to resupply all the info, I kept following up and this Moring once again I get a e-mail asking me for all the documents etc. Its 1300 rand, I would just like my money back and be done with this.
Helpful (0)
|Replies (0)HJ
Hannelie J
1 reviews | Active since Nov 2017
5 Feb 2026, 07:49
Pragashini Naidoo_Sunday Times_Awaiting refund since Nov 2025.
Hi I bought a year subscription to the Sunday Times for my dad, who received his 1st paper on the 02/22/2025. He passed later that same day. Since then i have been trying to get a refund from them but they just keep on asking for the same information over and over again. I have send e-mails to ***ca to the Customer Relationship |Agent Pragashni Naidoo over and over again, the Death Certificate, my bank statements. On 05/01/2026 I received a notice asking for my bank details again, saying "to process the refund" I have followed up numerous times. On the 21/01/2026 I had to resupply all the info, I kept following up and this Moring once again I get a e-mail asking me for all the documents etc. Its 1300 rand, I would just like my money back and be done with this.
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Replies (0)