Aramax South Africa
Unclaimed Business
|1.2|6 Reviews (last 12 months)|This business does not respond to reviews
Aramax South Africa
Unclaimed Business
|1.2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEP
Eunesha P
1 reviews | Active since Aug 2026
14 Aug 2026, 15:18
Lack of transparency
They are not transparent regarding deliveries at all. When contacting them they say your package is to be delivered today, today comes and goes. You contact them to follow up they hit you with “we contacted you and the phone went to voicemail” when they in fact they haven’t contacted you or they hit you with “we were under the impression you’re collecting your package at the pick-up point” my issue is not the delay of the delivery but rather the dishonesty. DO BETTER!!!
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Eunesha P
1 reviews | Active since Aug 2026
14 Aug 2026, 15:18
Lack of transparency
They are not transparent regarding deliveries at all. When contacting them they say your package is to be delivered today, today comes and goes. You contact them to follow up they hit you with “we contacted you and the phone went to voicemail” when they in fact they haven’t contacted you or they hit you with “we were under the impression you’re collecting your package at the pick-up point” my issue is not the delay of the delivery but rather the dishonesty. DO BETTER!!!
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Replies (0)LM
Lunati M
1 reviews | Active since Aug 2026
13 Aug 2026, 10:06
Bad customer service and unresponsive
Customer service is very poor their unresponsive and don’t give customers a clear explanation of why their delays in their service I’ve been calling them more than 8 times this morning no answers no communication nothing aremax wasn’t performing like this a few year’s ago I don’t know what changed and why their so slow
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Lunati M
1 reviews | Active since Aug 2026
13 Aug 2026, 10:06
Bad customer service and unresponsive
Customer service is very poor their unresponsive and don’t give customers a clear explanation of why their delays in their service I’ve been calling them more than 8 times this morning no answers no communication nothing aremax wasn’t performing like this a few year’s ago I don’t know what changed and why their so slow
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Bermuda B
1 reviews | Active since Feb 2023
28 Jul 2026, 14:53
COMPLAINT ! USELESSSSSSSSS !
I dropped off a client's order in the P&P store to door box on Friday morning at 9:33 ! It's Tuesday 28 July and my parcel is still not collected from the store or delivered to my client ! I am losing business due to this ! No response on email or the online chat or WhatsApp ! Pathetic service ! Strongly suggest everyone to start using Courier guy !
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Bermuda B
1 reviews | Active since Feb 2023
28 Jul 2026, 14:53
COMPLAINT ! USELESSSSSSSSS !
I dropped off a client's order in the P&P store to door box on Friday morning at 9:33 ! It's Tuesday 28 July and my parcel is still not collected from the store or delivered to my client ! I am losing business due to this ! No response on email or the online chat or WhatsApp ! Pathetic service ! Strongly suggest everyone to start using Courier guy !
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Christopher G
1 reviews | Active since Oct 2022
7 Jul 2026, 12:59
Extremely Poor Service and Unacceptable Delivery Practices
My experience with Aramex South Africa has been extremely disappointing. Their customer service is incredibly poor. Their phone lines are constantly busy, and when you do manage to get through, you're often left waiting close to an hour for someone to answer. The same applies to WhatsApp support, where response times are far too slow for issues involving deliveries. The most frustrating part was that one of my parcels was delivered to the wrong address. When I contacted Aramex to report the issue, I was told they couldn't assist because the shipment came through a supplier, and that I would need to contact the supplier instead. This response is unacceptable. Aramex is the company responsible for the delivery, so surely they should be able to investigate why the parcel was delivered to the wrong person. What I don't understand is why the driver didn't call the recipient before delivering the parcel. They have the recipient's contact number, so why not confirm that the person is home and verify the delivery address? Even more concerning is the apparent lack of any proper verification process. There was no requirement to provide identification, an OTP, or any other proof that the person accepting the parcel was actually the intended recipient. For a courier company, accurate and secure delivery should be a basic standard. Instead, customers are left chasing suppliers to resolve mistakes that shouldn't have happened in the first place. Aramex seriously needs to improve its customer service, communication, and delivery verification procedures.
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Christopher G
1 reviews | Active since Oct 2022
7 Jul 2026, 12:59
Extremely Poor Service and Unacceptable Delivery Practices
My experience with Aramex South Africa has been extremely disappointing. Their customer service is incredibly poor. Their phone lines are constantly busy, and when you do manage to get through, you're often left waiting close to an hour for someone to answer. The same applies to WhatsApp support, where response times are far too slow for issues involving deliveries. The most frustrating part was that one of my parcels was delivered to the wrong address. When I contacted Aramex to report the issue, I was told they couldn't assist because the shipment came through a supplier, and that I would need to contact the supplier instead. This response is unacceptable. Aramex is the company responsible for the delivery, so surely they should be able to investigate why the parcel was delivered to the wrong person. What I don't understand is why the driver didn't call the recipient before delivering the parcel. They have the recipient's contact number, so why not confirm that the person is home and verify the delivery address? Even more concerning is the apparent lack of any proper verification process. There was no requirement to provide identification, an OTP, or any other proof that the person accepting the parcel was actually the intended recipient. For a courier company, accurate and secure delivery should be a basic standard. Instead, customers are left chasing suppliers to resolve mistakes that shouldn't have happened in the first place. Aramex seriously needs to improve its customer service, communication, and delivery verification procedures.
0
Replies (0)MH
Michele H
1 reviews | Active since Aug 2012
2 Jul 2026, 12:42
Poor Service
I received an SMS to say the delivery would be yesterday and it did not arrive. No one bothered to call me and their website is unfriendly. This is incredibly poor service which is also a reflection on YuppieChef who use their service!
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Michele H
1 reviews | Active since Aug 2012
2 Jul 2026, 12:42
Poor Service
I received an SMS to say the delivery would be yesterday and it did not arrive. No one bothered to call me and their website is unfriendly. This is incredibly poor service which is also a reflection on YuppieChef who use their service!
0
Replies (0)SM
Sikhulile M
1 reviews | Active since Jun 2016
26 Jan 2026, 15:19
Bad service
Aramax has failed to deliver my Zara order *** I have called multiple time and everytime I call I am told the delivery will be done the following day. I spoke to Shanice who informed me on Friday the Phumzile will call me with feedback but I never received that call. Today I trying to call twice before and the call cut and eventually I spoke to Nolly who had a stinking attitude not even once was she compassionate however she was just rude. In December I experienced the same issue with your company and I ended up going to the warehouse to collect my order.
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Sikhulile M
1 reviews | Active since Jun 2016
26 Jan 2026, 15:19
Bad service
Aramax has failed to deliver my Zara order *** I have called multiple time and everytime I call I am told the delivery will be done the following day. I spoke to Shanice who informed me on Friday the Phumzile will call me with feedback but I never received that call. Today I trying to call twice before and the call cut and eventually I spoke to Nolly who had a stinking attitude not even once was she compassionate however she was just rude. In December I experienced the same issue with your company and I ended up going to the warehouse to collect my order.
0
Replies (0)