1 reviews | Active since Jul 2021
Aquarush swimming school
Iam extremely disappointed before lockdown i paid upfront for swimming lessons for my daughter. The school closed for reason related to covid and childrens health which i can understand once they were able to open up, i was not contacted to arrange lessons. With all going on one does not think to follow up on the business itself but go undr the assumption they will contact you. Anyway March this year i requested a refund for the money paid and no servvice, the owner Janine agreed to refund me but said it could take 2 months. A month later i follow up on the refund, only to have fingers pointed at me and she tried to get out of the refund, she a month prior committed too. I do not now want lessons for my daughter as i lost confidence in that business. I was then told its winter coming up and there is a cash flow problem and cannot give me a time frame on the refund. It is now end of July and I am still waiting for the refund. Should the tables be turned and i had swimming lessons and did not pay. Small business are quick to hound a person or hand you over to a collection agency. Very sad that i have to wait months for a refund. I hope they treat other clients better than this. Perhaps if am lucky i will get my refund soon.
