CH
Claire H
1 reviews | Active since May 2010
07 Oct 2024, 12:27
Aqualift product quote
I would think twice about buying an Aqualift Bath Lift. They will not give you a quote for the bath lift without them installing it so you have to use their installer. Then try and sell this very expensive product when it is no longer needed and you cannot, as you need an Aqualift installer.
Helpful (0)
Replies (6)0
Replies (6)
Aqualift's replyOfficial
07 Oct 2024, 14:06Dear Claire,
While we appreciate any feedback on matters where we can improve on our offerings and service to our customers, we feel that your low rating and comments are unfair and unjust. We offer FREE installation to our customers by our trained team of installation engineers, some who have installed hundreds of Aqualifts. Our installation engineers have been trained to install the Aualift in the correct manner so to ensure our customers can use it safely and that it remains operational for many years to come. We have had a number of clients who have installed it themselves as they live in very remote areas or in countries we do not service. However, as the installation is free, almost all our customers prefer that we do the installation for their peace of mind.
The Aqualift in question was installed in April 2018, so it has potentially given more than 6 years service, another reason we feel your comments are unjust. Our only recent record of contact was when we replaced the charger of the Aqualift in December. We have no record of contacting our customer care department in this regard.
The Aqualift can be installed by a competent individual and we would gladly give advice as to how it must be installed, but we cannot be held responsible for any loss of whatsoever nature should it be installed incorrectly.
While we feel the focus should really be on the number of years it has helped your Father bathe safely and not trying to discredit the Aqualift and try to sway people to "think twice" before purchasing one.
Should you sell the Aqualift and should the new user not wish us to install it, we will gladly provide guidelines to its installation.
Taking the above into consideration, we would appreciate it if you review your rating.
Kindest regards,
The Team @ Aqualift
While we appreciate any feedback on matters where we can improve on our offerings and service to our customers, we feel that your low rating and comments are unfair and unjust. We offer FREE installation to our customers by our trained team of installation engineers, some who have installed hundreds of Aqualifts. Our installation engineers have been trained to install the Aualift in the correct manner so to ensure our customers can use it safely and that it remains operational for many years to come. We have had a number of clients who have installed it themselves as they live in very remote areas or in countries we do not service. However, as the installation is free, almost all our customers prefer that we do the installation for their peace of mind.
The Aqualift in question was installed in April 2018, so it has potentially given more than 6 years service, another reason we feel your comments are unjust. Our only recent record of contact was when we replaced the charger of the Aqualift in December. We have no record of contacting our customer care department in this regard.
The Aqualift can be installed by a competent individual and we would gladly give advice as to how it must be installed, but we cannot be held responsible for any loss of whatsoever nature should it be installed incorrectly.
While we feel the focus should really be on the number of years it has helped your Father bathe safely and not trying to discredit the Aqualift and try to sway people to "think twice" before purchasing one.
Should you sell the Aqualift and should the new user not wish us to install it, we will gladly provide guidelines to its installation.
Taking the above into consideration, we would appreciate it if you review your rating.
Kindest regards,
The Team @ Aqualift
Best regards,
Aqualift's reply07 Oct 2024, 14:06
Official
Dear Claire,
While we appreciate any feedback on matters where we can improve on our offerings and service to our customers, we feel that your low rating and comments are unfair and unjust. We offer FREE installation to our customers by our trained team of installation engineers, some who have installed hundreds of Aqualifts. Our installation engineers have been trained to install the Aualift in the correct manner so to ensure our customers can use it safely and that it remains operational for many years to come. We have had a number of clients who have installed it themselves as they live in very remote areas or in countries we do not service. However, as the installation is free, almost all our customers prefer that we do the installation for their peace of mind.
The Aqualift in question was installed in April 2018, so it has potentially given more than 6 years service, another reason we feel your comments are unjust. Our only recent record of contact was when we replaced the charger of the Aqualift in December. We have no record of contacting our customer care department in this regard.
The Aqualift can be installed by a competent individual and we would gladly give advice as to how it must be installed, but we cannot be held responsible for any loss of whatsoever nature should it be installed incorrectly.
While we feel the focus should really be on the number of years it has helped your Father bathe safely and not trying to discredit the Aqualift and try to sway people to "think twice" before purchasing one.
Should you sell the Aqualift and should the new user not wish us to install it, we will gladly provide guidelines to its installation.
Taking the above into consideration, we would appreciate it if you review your rating.
Kindest regards,
The Team @ Aqualift
While we appreciate any feedback on matters where we can improve on our offerings and service to our customers, we feel that your low rating and comments are unfair and unjust. We offer FREE installation to our customers by our trained team of installation engineers, some who have installed hundreds of Aqualifts. Our installation engineers have been trained to install the Aualift in the correct manner so to ensure our customers can use it safely and that it remains operational for many years to come. We have had a number of clients who have installed it themselves as they live in very remote areas or in countries we do not service. However, as the installation is free, almost all our customers prefer that we do the installation for their peace of mind.
The Aqualift in question was installed in April 2018, so it has potentially given more than 6 years service, another reason we feel your comments are unjust. Our only recent record of contact was when we replaced the charger of the Aqualift in December. We have no record of contacting our customer care department in this regard.
The Aqualift can be installed by a competent individual and we would gladly give advice as to how it must be installed, but we cannot be held responsible for any loss of whatsoever nature should it be installed incorrectly.
While we feel the focus should really be on the number of years it has helped your Father bathe safely and not trying to discredit the Aqualift and try to sway people to "think twice" before purchasing one.
Should you sell the Aqualift and should the new user not wish us to install it, we will gladly provide guidelines to its installation.
Taking the above into consideration, we would appreciate it if you review your rating.
Kindest regards,
The Team @ Aqualift
Best regards,
CH
Claire H's updateReviewer Update
07 Oct 2024, 14:46I disagree that you believe my review was unfair. I am wanting to sell my Aqualift and asked for a quote on a new Aqualift in order to get an idea how much to sell it for. As the buyer is in a remote area, your agent would not give me a price, as it would not require installation. I feel that you could have been more helpful, but I get that you don't want people buying and selling when you can rather sell them a new one every time.
CH
Claire H's update07 Oct 2024, 14:46
Reviewer Update
I disagree that you believe my review was unfair. I am wanting to sell my Aqualift and asked for a quote on a new Aqualift in order to get an idea how much to sell it for. As the buyer is in a remote area, your agent would not give me a price, as it would not require installation. I feel that you could have been more helpful, but I get that you don't want people buying and selling when you can rather sell them a new one every time.
Aqualift's replyOfficial
08 Oct 2024, 08:57 Dear Claire,
While we do not wish to e-mail backwards and forwards, we do wish to point out that not only do you have the cost of the Aqualift which was purchased 6 years ago, we fail to see how the current price of a new generation model would impact on the price you were asking for a unit that has been used for so many years. You evidently contacted our Customer Liaisons whose role is to set appointments for our Product Specialists who complete bathroom surveys, suitability assessment and product demonstration. As mentioned previously, we do not have a price without installation as our installation service is genuinely free of charge. Had you explained the circumstances of wanting to sell it rather than requesting a price without installation, they would have put you through to our customer care who would have gladly provided you with a copy of your invoice if you no longer had it showing the selling price, however, we can't monetize something that is free of charge.
Finally, we would think if one is selling something as personal, which has been used while bathing for a number of years, it would be sold at a fraction of what it purchased for, not what the new price of an updated model might be.
We wish you the best for the future.
The Team @ Aqualift
While we do not wish to e-mail backwards and forwards, we do wish to point out that not only do you have the cost of the Aqualift which was purchased 6 years ago, we fail to see how the current price of a new generation model would impact on the price you were asking for a unit that has been used for so many years. You evidently contacted our Customer Liaisons whose role is to set appointments for our Product Specialists who complete bathroom surveys, suitability assessment and product demonstration. As mentioned previously, we do not have a price without installation as our installation service is genuinely free of charge. Had you explained the circumstances of wanting to sell it rather than requesting a price without installation, they would have put you through to our customer care who would have gladly provided you with a copy of your invoice if you no longer had it showing the selling price, however, we can't monetize something that is free of charge.
Finally, we would think if one is selling something as personal, which has been used while bathing for a number of years, it would be sold at a fraction of what it purchased for, not what the new price of an updated model might be.
We wish you the best for the future.
The Team @ Aqualift
Best regards,
Aqualift's reply08 Oct 2024, 08:57
Official
Dear Claire,
While we do not wish to e-mail backwards and forwards, we do wish to point out that not only do you have the cost of the Aqualift which was purchased 6 years ago, we fail to see how the current price of a new generation model would impact on the price you were asking for a unit that has been used for so many years. You evidently contacted our Customer Liaisons whose role is to set appointments for our Product Specialists who complete bathroom surveys, suitability assessment and product demonstration. As mentioned previously, we do not have a price without installation as our installation service is genuinely free of charge. Had you explained the circumstances of wanting to sell it rather than requesting a price without installation, they would have put you through to our customer care who would have gladly provided you with a copy of your invoice if you no longer had it showing the selling price, however, we can't monetize something that is free of charge.
Finally, we would think if one is selling something as personal, which has been used while bathing for a number of years, it would be sold at a fraction of what it purchased for, not what the new price of an updated model might be.
We wish you the best for the future.
The Team @ Aqualift
While we do not wish to e-mail backwards and forwards, we do wish to point out that not only do you have the cost of the Aqualift which was purchased 6 years ago, we fail to see how the current price of a new generation model would impact on the price you were asking for a unit that has been used for so many years. You evidently contacted our Customer Liaisons whose role is to set appointments for our Product Specialists who complete bathroom surveys, suitability assessment and product demonstration. As mentioned previously, we do not have a price without installation as our installation service is genuinely free of charge. Had you explained the circumstances of wanting to sell it rather than requesting a price without installation, they would have put you through to our customer care who would have gladly provided you with a copy of your invoice if you no longer had it showing the selling price, however, we can't monetize something that is free of charge.
Finally, we would think if one is selling something as personal, which has been used while bathing for a number of years, it would be sold at a fraction of what it purchased for, not what the new price of an updated model might be.
We wish you the best for the future.
The Team @ Aqualift
Best regards,
CH
Claire H's updateReviewer Update
08 Oct 2024, 09:07I have to say I'm shocked at your response and assumptions. Rather than pick up the phone (as you seem to have all my details at hand) you assume I know the price of a bathlift from your company.
Firstly, my father bought the bathlift so I have no idea of the price. He has since died and I have no record of the purchase. I do not expect to sell the bathlift for the price of a new one at today's prices, so how you came to that conclusion is beyond me.
If you are so transparent, then please provide me with the cost of the product alone (as you say there is not cost for installation in your email).
Firstly, my father bought the bathlift so I have no idea of the price. He has since died and I have no record of the purchase. I do not expect to sell the bathlift for the price of a new one at today's prices, so how you came to that conclusion is beyond me.
If you are so transparent, then please provide me with the cost of the product alone (as you say there is not cost for installation in your email).
CH
Claire H's update08 Oct 2024, 09:07
Reviewer Update
I have to say I'm shocked at your response and assumptions. Rather than pick up the phone (as you seem to have all my details at hand) you assume I know the price of a bathlift from your company.
Firstly, my father bought the bathlift so I have no idea of the price. He has since died and I have no record of the purchase. I do not expect to sell the bathlift for the price of a new one at today's prices, so how you came to that conclusion is beyond me.
If you are so transparent, then please provide me with the cost of the product alone (as you say there is not cost for installation in your email).
Firstly, my father bought the bathlift so I have no idea of the price. He has since died and I have no record of the purchase. I do not expect to sell the bathlift for the price of a new one at today's prices, so how you came to that conclusion is beyond me.
If you are so transparent, then please provide me with the cost of the product alone (as you say there is not cost for installation in your email).
Aqualift's replyOfficial
08 Oct 2024, 12:38Dear Claire,
We did not initiate contact on this platform, we are simply responding to what we feel is unfair comments (and even a warning to potential clients) when we have provided your Father with good service and a quality product which he used for many years.
In regards with your previous comments regarding not knowing the cost of the Aqualift when it was purchased, you paid for the deposit with your credit card and you signed the order which had all the values.
We have sent you a copy of the contract for your convenience and now consider this matter concluded.
Kindest Regards
The Team @ Aqualift
We did not initiate contact on this platform, we are simply responding to what we feel is unfair comments (and even a warning to potential clients) when we have provided your Father with good service and a quality product which he used for many years.
In regards with your previous comments regarding not knowing the cost of the Aqualift when it was purchased, you paid for the deposit with your credit card and you signed the order which had all the values.
We have sent you a copy of the contract for your convenience and now consider this matter concluded.
Kindest Regards
The Team @ Aqualift
Best regards,
Aqualift's reply08 Oct 2024, 12:38
Official
Dear Claire,
We did not initiate contact on this platform, we are simply responding to what we feel is unfair comments (and even a warning to potential clients) when we have provided your Father with good service and a quality product which he used for many years.
In regards with your previous comments regarding not knowing the cost of the Aqualift when it was purchased, you paid for the deposit with your credit card and you signed the order which had all the values.
We have sent you a copy of the contract for your convenience and now consider this matter concluded.
Kindest Regards
The Team @ Aqualift
We did not initiate contact on this platform, we are simply responding to what we feel is unfair comments (and even a warning to potential clients) when we have provided your Father with good service and a quality product which he used for many years.
In regards with your previous comments regarding not knowing the cost of the Aqualift when it was purchased, you paid for the deposit with your credit card and you signed the order which had all the values.
We have sent you a copy of the contract for your convenience and now consider this matter concluded.
Kindest Regards
The Team @ Aqualift
Best regards,
CH
Claire H's updateReviewer Update
08 Oct 2024, 12:43Unfortunately a good product that does not include friendly and good service is what eventually kills the company. You could have sent the details when I first asked instead of wasting everyone's time.
CH
Claire H's update08 Oct 2024, 12:43
Reviewer Update
Unfortunately a good product that does not include friendly and good service is what eventually kills the company. You could have sent the details when I first asked instead of wasting everyone's time.