Good product, but very poor customer service!

<p>The managing director of Aqua4Life (South Africa) is a very good example of unprofessionalism and someone whose word means very little!</p> <p>Firstly, I only got the correct invoice the 3rd time (the others were for incorrect products, and each time a delivery fee was added, although the website states boldly that delivery within SA would be free ...) I paid and sent him proof of payment.</p> <p>Several times he promised to deliver my products, but it didn't happen. Once phoned me and asked whether it would be okay if he dropped off my products in a neighbouring town some 40 km from our home! He actually expected us to make a special 80 km trip to collect the products which were supposed to be delivered "free of charge"!!</p> <p>Sometimes no excuse (just ignored my e-mails) and other times a flimsy excuse. Also didn't answer his phone (no option to leave a message) etc.. After 15 days, I asked my money back. I said that if it was not in my bank account within 48 hours, I would lay a charge of ***** against him at the police. Early the next evening, my products arrived! I checked with the courier - he'd only been asked to pick up the products that morning ...</p> <p>I had purchased a filter and a spare replacement cartridge. The latter had a part broken off (probably because it wasn't packed well). I contacted him immediately, and sent images along of the broken product. Very soon he responded, saying that he would send a replacement product the following week. That was 6½ weeks ago ... I have not heard of him since, despite several e-mails I sent to him. I guess I'm never going to receive the replacement part!</p> <p>The wheel of life turns - what a person sows, he will reap (that goes for all of us :-)). But in the meantime, PLEASE BE WARNED - rather take your business elsewhere. I'm just sorry I didn't see the two other reviews of him before I spent my money.</p>