Yes

November 2022 i bought a tickets at Shoprite for me and my daughter. Both tickets were R1600 from Cape Town to Butterworth. We were going to leave December the 17th 2022, Time for the bus was 16.00pm, from Cape Town to Butterworth. 4th of December they send me SMS saying they bus will delay from 16.00pm to 19.00pm the 17th December. The day we suppose to leave again SMS changing time from 19.00pm to 2 hours delay, and on that SMS they was no time just will update you again. I went to their office to ask about this time changing and i ask them to refund me so that i can look for another transport. The told me that they don't refund they give voucher i said i don't want voucher i need my money back. They didn't pay my money, i went to Shoprite where i bought my tickets, at Shoprite they call them for more than 2 hours they don't pick up the phone. I went back to their office again they said i must take voucher and also the send me website to log in. I try to log to that website is not working, I Whatsup, Facebook, call them no respond. They didn't pay my money still having these 2 tickets. My number is ***.

Kind regards Patricia