Worst customer service and business operation

On the 21st December 2017, I used APM bus to go to mthatha from joburg on bus service 0200. Firstly the bus does not have seat numbers, if you travelling with family you will find yourselves seating in different seats. Secondly the bus was meant to leave at 8pm and arrive in mthatha at 9am but we were still stuck at park station by 10pm. Some passengers were told to get off and replaced by others because they had sold more tickets than the number of seats in a bus. We were sent from one bus to another while waiting at the terminal and people were running up and about in the parking space. There were updates as to what was going on while we waited. They dont have an organised system of accepting passengers in the bus instead there was chaos and people pushing each other around to a seat. The bus was dirty with food on the floor, their cup holders attached on the seats had stains. I will never use APM again ever, affordability does not mean a ridiculous service.