Worse APM bus trip ever.

Good Day

I am on board one of your buses from Jhb to Durban, the 8:30 bus. First of all the bus was late by a few minutes which is not bad. Secondly when the bus did arrive there was no proper boarding procedure and our luggage was just thrown in the bus without some sort of tickets or stickers for identification. Meaning anyone can just take other people's bags without even the driver knowing if its the right bag or not and this is how we lose our luggage.

The driver let people board the bus with suitcases which was supposed to be in the luggage compartment only to our surprise now people r getting drunk, going up and down and making noise at the back sit coz the suitcase was full of liquor.

The worse of it all is that the air conditioning system is not working and we're being cooked alive inside here. When one of the passengers complained to the driver, he stopped the bus and try to open one of the emergency exits on the roof to let in some fresh air which didn't help at all. The toilet door does not properly close and it just keeps opening by itself.

I am really disappointed and upon arrival in Durban I am going to cancel my return ticket on Sunday and book another bus coz this is totally unacceptable as we r paying customers. We travel long hours in these buses and we don't feel COMFORTABLE. There is no music or television to pass time, just listening at the drunk people at the back sit

Ticket numbers : REC4E3TQ1A1F REC4E3TQ1A2F

Service number: AP0100

I AM VERY DISSAPOINTED AS I HAVE USED THE BUS SERVICE BEFORE BUT NOW THE SERVICE HAVE DETERIORATED FROM BAD TO WORSE.