Vouchers - APM bus

I would like to redeem bus ticket my vouchers. I booked return bus tickets last year in October but I ended up not travelling. The voucher numbers were sent to me but I lost the phone with the voucher numbers. Kindly resend the voucher numbers to me as I would like to use them for travelling this coming weekend.

I sent this email and attached my ID copy, I was told stories about the system not being able to retrieve the information. I spoke to a lady at their head office by the name of Vanessa who said she will contact me back by never phoned me. When I called again for several times no one was answering the phone instead they would answer and drop when their hear my enquiry. Their number is 012 ***