Urgent ticket refund

They are not willing to paying back my money as they kicked me out of their bus without evidence . I paid return trip ticket as I was supposed to be leaving Bellville about 19 hours . On the 13 June 2025 heading to Jeffrey's Bay. They arrived two hours late and as commuters we asked why they didn't inform us that they were delayed. That alone caused high tempers to drivers. I was on my right to ask ad I had no transport to go back because it was late already. They gone to police station where they should have asked for drunken tests.as they suspected me of being drunk. As I was not drunk I demanded it but invading they forced me out of the bus and drove away with out refunding my ticket. I'm looking for my refund