Unreliable and poor customer service

On the 4th of December 2023, I bought a bus ticket for my son from Whittlesea to JHB. Bus was meant to arrive in Whittlease at 21:00 and it never arrived. My son waited there until past midnight and was ****** while waiting for the bus. The didn't arrive at all.

I then called the number countless times to no answer, I later went to where they park outside jhb parkstation and the employee of APM told me that on the day (4the dec 2023) they did not go to Whittlesea because the taxis were not allowing APM buses in Whittlesea those days, however the issue is now resolved. He went further to advise that I should call the number (021 number on the ticket) until they answer to request my refund.

I continued to try the number until one day, the phone was answered and the gentleman who was very polite gave me the email address and advised me to write to them and attach my ticket.

As advised, I wrote an email requesting refund and attached the ticket. I never received a response not even an acknowledgement. I kept on emailing them but until this day, no response.

I keep on calling then but no answer.